Bag Lady essays

Bag Lady essays Bag Lady, an original musical composition was composed and created, not for hire, by Erykah Badu words and Dr. Dre music (original melodies and sequences sampled). Erykah Badu describes her hook as Baduizm; all about shedding emotional baggage and holding onto you. Craig Seymour further describes this sing along, the part of the song that the audience can participate in and sing along with the singer, as not an anthem about down and out. Bag Lady is a prime example of the wonderful healing powers of music, lessons in lyrics and a message in the music. This is a rhythm and blues song with a jazzy flavor; a Billy Holiday-like delivery. The song contains a musical hook that changes throughout the song. The hook is the catchy part of a song. It is the repetitious part that is implanted in your mind after hearing a song just once, its the musical phrase that everyone remembers, it is the line you just cant get out of your head. There are at least three hooks in the song. In Bag Lady, Erykah introduces the musical hook to the song in a very subtle, sublime but effective manner so as to reel in the listener very early. The song is patterned so that it allows the listener to get a quick grasp of the song on the initial listening, to remember it easily and feel a part of it. Even though the music is melodic and repeats itself over and over again, the words or lyrics are constantly changing, reestablishing or reinforcing the theme repeatedly, for example Bag Lady you gon hurt your back, pack light, and is you, is you. The tempo of the song is slow to mid tempo with an eerie, skipping beat. The instrumentation is simple yet complete. The overall story is told in the verses of the song. The story suggests that there is a better way. The different episodes of the story are told through verses with interesting re...

Table of Electrical Resistivity and Conductivity

Table of Electrical Resistivity and Conductivity This table presents the  electrical resistivity and electrical conductivity of several materials.   Electrical resistivity, represented by the Greek letter Ï  (rho), is a measure of how strongly a material opposes the flow of electric current. The lower the resistivity, the more readily the material permits the flow of electric charge. Electrical conductivity is the reciprocal quantity of resistivity. Conductivity is a measure of how well a material conducts an electric current. Electric conductivity may be represented by the Greek letter ÏÆ' (sigma), ÃŽ º (kappa), or ÃŽ ³ (gamma). Table of Resistivity and Conductivity at 20 °C Material Ï  (ÃŽ ©m) at 20  °CResistivity ÏÆ' (S/m) at 20  °CConductivity Silver 1.59Ãâ€"10−8 6.30Ãâ€"107 Copper 1.68Ãâ€"10−8 5.96Ãâ€"107 Annealed copper 1.72Ãâ€"10−8 5.80Ãâ€"107 Gold 2.44Ãâ€"10−8 4.10Ãâ€"107 Aluminum 2.82Ãâ€"10−8 3.5Ãâ€"107 Calcium 3.36Ãâ€"10−8 2.98Ãâ€"107 Tungsten 5.60Ãâ€"10−8 1.79Ãâ€"107 Zinc 5.90Ãâ€"10−8 1.69Ãâ€"107 Nickel 6.99Ãâ€"10−8 1.43Ãâ€"107 Lithium 9.28Ãâ€"10−8 1.08Ãâ€"107 Iron 1.0Ãâ€"10−7 1.00Ãâ€"107 Platinum 1.06Ãâ€"10−7 9.43Ãâ€"106 Tin 1.09Ãâ€"10−7 9.17Ãâ€"106 Carbon steel (1010) 1.43Ãâ€"10−7 Lead 2.2Ãâ€"10−7 4.55Ãâ€"106 Titanium 4.20Ãâ€"10−7 2.38Ãâ€"106 Grain oriented electrical steel 4.60Ãâ€"10−7 2.17Ãâ€"106 Manganin 4.82Ãâ€"10−7 2.07Ãâ€"106 Constantan 4.9Ãâ€"10−7 2.04Ãâ€"106 Stainless steel 6.9Ãâ€"10−7 1.45Ãâ€"106 Mercury 9.8Ãâ€"10−7 1.02Ãâ€"106 Nichrome 1.10Ãâ€"10−6 9.09Ãâ€"105 GaAs 5Ãâ€"10−7 to 10Ãâ€"10−3 5Ãâ€"10−8 to 103 Carbon (amorphous) 5Ãâ€"10−4 to 8Ãâ€"10−4 1.25 to 2Ãâ€"103 Carbon (graphite) 2.5Ãâ€"10−6 to 5.0Ãâ€"10−6 //basal plane3.0Ãâ€"10−3 ⊠¥basal plane 2 to 3Ãâ€"105 //basal plane3.3Ãâ€"102 ⊠¥basal plane Carbon (diamond) 1Ãâ€"1012 ~10−13 Germanium 4.6Ãâ€"10−1 2.17 Sea water 2Ãâ€"10−1 4.8 Drinking water 2Ãâ€"101 to 2Ãâ€"103 5Ãâ€"10−4 to 5Ãâ€"10−2 Silicon 6.40Ãâ€"102 1.56Ãâ€"10−3 Wood (damp) 1Ãâ€"103 to 4 10−4 to 10-3 Deionized water 1.8Ãâ€"105 5.5Ãâ€"10−6 Glass 10Ãâ€"1010 to 10Ãâ€"1014 10−11 to 10−15 Hard rubber 1Ãâ€"1013 10−14 Wood (oven dry) 1Ãâ€"1014 to 16 10−16 to 10-14 Sulfur 1Ãâ€"1015 10−16 Air 1.3Ãâ€"1016 to 3.3Ãâ€"1016 3Ãâ€"10−15 to 8Ãâ€"10−15 Paraffin wax 1Ãâ€"1017 10−18 Fused quartz 7.5Ãâ€"1017 1.3Ãâ€"10−18 PET 10Ãâ€"1020 10−21 Teflon 10Ãâ€"1022 to 10Ãâ€"1024 10−25 to 10−23 Factors That Affect Electrical Conductivity There are three main factors that affect the conductivity or resistivity of a material: Cross-Sectional Area: If the cross-section of a material is large, it can allow more current to pass through it. Similarly, a thin cross-section restricts current flow.Length of the Conductor: A short conductor allows current to flow at a higher rate than a long conductor. Its a bit like trying to move a lot of people through a hallway.Temperature: Increasing temperature makes particles vibrate or move more. Increasing this movement (increasing temperature) decreases conductivity because the molecules are more likely to get in the way of current flow. At extremely low temperatures, some materials are superconductors. Resources and Further Reading MatWeb Material Property Data.Ugur, Umran. Resistivity of steel. Elert, Glenn (ed), The Physics Factbook, 2006.Ohring, Milton. Engineering Materials Science. New York: Academic Press, 1995.  Pawar, S. D., P. Murugavel, and D. M. Lal. Effect of Relative Humidity and Sea Level Pressure on Electrical Conductivity of Air over Indian Ocean. Journal of Geophysical Research: Atmospheres 114.D2 (2009).

Global Financing and Exchange Rate Mechanisms Paper Essay

Global Financing and Exchange Rate Mechanisms Paper - Essay Example The most prominent international financial institutions are the IMF, the World Bank, ADB and the WTO. International Monetary Fund (IMF) plays a major role while rebuilding and stabilizing the monetary and pecuniary conditions of its member states. IMF achieves this objective by offering supportive loans while working out counteractive strategies. Apart of it, IMF also supports its defaulter member countries and their funding partners to ease out methodical development for liability streamlining by implementing and taking necessary measures1 (IMF Fact sheet, 2006). Thus, IMF plans to offer financial and monetary services while providing its member states with sufficient opportunities so as to employ regulatory guiding principles and transformation for reinstating environment while guaranteeing to strap and protract economic augmentation and societal venture. These courses of actions show a discrepancy while craving on member's state of affairs together with the source of the monetary related tribulations. Apart from above stated functions of IMF, this monetary institution also supports to develop the obligatory liability r

Effect of Exercise on Cancer Related Fatigue in Patients with Breast Essay

Effect of Exercise on Cancer Related Fatigue in Patients with Breast Cancer - Essay Example The mainstay of breast cancer care is local therapy consisting of surgery along with systemic adjuvant therapy, which includes chemotherapy, hormonal or a combination therapy. Besides major advances in managing both early and locally advanced breast cancer, patients still have to deal with severe side effects of fatigue during adjuvant therapy resulting in substantial impact on patients' quality of life (Markes, Brockow and Resch, 2006). Most cancer patients would say that fatigue is a major obstacle to functioning normally (Portenoy & Itri, 1999). Fatigue is a distinctive, dominant symptom in patients with cancer, that impacts life functional ability and occupational status. The fatigue diminishes the patient's ability to do both physical and mental tasks, as it has physical, affective, and cognitive components of the symptom (Dalakas, Mock and Hawkins, 1998). This kind of fatigue is referred as cancer-related fatigue or CRF. Cancer-related fatigue (CRF) as defined by the National Comprehensive Cancer Network "is an unusual persistent, subjective sense of tiredness related to cancer treatment that interferes with usual functioning" (NCCN, 2005). Since fatigue is not directly observable in most of its forms, its importance and treatment are often overlooked (Newell, Sanson-Fisher, Girgis, & Bonaventura, 1998; Tanghe, Evers, & Parodaems, 1998). Patients suffering from cancer-related fatigue may have difficulty adhering to and completing treatment regimens. Fatigue has also been identified as the main reason patients withdraw from clinical trials. The quality of life of individuals experiencing cancer-related fatigue may be less than satisfactory. The purpose of this paper is to review literatures on the effect of exercise on fatigue in women with breast cancer and make recommendations for nursing practice and health care providers to improve care of individuals suffering from cancer-related fatigue (Visovsky and Schneider, 2003). The following electronic databases were searched Cochrane Database Systematic Reviews, Medline, Highbeam and Pubmed. Terms related to breast cancer, exercise, fatigue, cancer-related fatigue and publication type (e.g., random controlled clinical trial) were used in searching. This search strategy was modified as necessary for each database. Fatigue has been reported by 60% to 100% of patients undergoing treatment for cancer and has been identified as a research priority by the Oncology Nursing Society for a decade (Mock, Pickett, Ropka, Poniatowski and Drake, 2001). Cancer-related fatigue differs from normal tiredness by its sudden appearance, its overwhelming nature, and its refractory response to rest. While oncology nurses are well aware that fatigue is a prevalent complaint in cancer patients, the best way to assess and treat this debilitating symptom is less clear (Clark, 2001). Fatigue is one of if not the most common complaints of patients with cancer. The etiology for CRF is unknown, but is theorized to be caused from activation of proinflammatory cytokines in response to the tumor such as interleukin-1 beta, interleukin-6 and tumor necrosis factor, have been implicated in the development of cancer-related fatigue resulting in diminished skeletal muscle protein stores. This reduction in muscle protein, also

Foundation Certification †My Short Notes Essay Example for Free

Foundation Certification – My Short Notes Essay A team or group of people and the tools they use to carry out one or more processes or activities. Functions provide units of organization responsible for specific outcomes. Functions are logically isolated from each other. Definition – Process A set of coordinated activities combining and implementing resources and capabilities in order to produce an outcome and provide value to customers or stakeholders. Process has following attributes. Trigger, Activity, Dependency Sequence Process should be measurable Process should produce specific output Process should meet customer expectation Definition – Process Owner The person/role responsible for ensuring that the process is fit for the desired purpose and is accountable for the outputs of that process. Definition – Service Owner The person/role accountable for the delivery of a specific IT Service. They are responsible for continual improvement and management of change affecting services under their care. The service owner is a primary stakeholder in all of the underlying IT processes that enable or support the service they own. Definition – Service A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs or risks. Definition – RACI Model R – Responsibility (at least 1R per activity who is doing the actual work) A – Accountability (1 A per activity) C – Consult I – Inform Service Strategy The purpose is to define the perspective, position, plans, and patterns that a service provider needs to be able to execute to meet an organization’s business outcomes * Perspective – Defines the organization’s view of itself, generally communicated through the organization’s vision and direction. * Positions – Defines the distinctiveness of the organization in comparison to its competitive market and as identified through the minds of its customers. * Plans – The predefined details for supporting and enhancing the organization’s perspective and positions, usually identifying a potential future state for the organization and a strategic response to the state and level of investment required. * Patterns – Defines the conditions and actions that must be consistently in place and repeatable to achieve the objectives of the organization; patterns allow the organization to predict the future. Service strategy defines the role of serv ices and service provider in achieving the business objectives of the organization through management of IT. Value to Customer To enable a service provider to create value for a customer, a systematic approach has to be adopted. For ITIL, this approach is determining service utility and service warranty. Service Warranty (Fit for use) + Service Utility (Fit for propose) = Service Value Service utility and service warranty are present for every service provided to a customer. One cannot exist without the other. By describing both Service Utility and Service Warranty, it enables the provider to clearly establish the value of the service, differentiate themselves from the competition, and, when necessary, attach a meaningful price tag that has relevance to the customer and associated market space. Service Package = Enabling Services + Core Services + Enhancing Services Definition – Service Asset A Service Asset is any resource or capability used in the provision of services Definition – Business Case The business case is a detailed analysis of the benefits and impact of the business action in meeting the business objective and disrupting the delivery of other IT services. Attributes Introduction, Methods Assumptions, Business Impact, Risk Service Strategy Processes Demand Management Strategy Management for IT Services are out of scope for ITIL Foundation exam. 1. Financial Management * Responsible for securing the necessary fund to provide the service to the customer. * Maintain balance between cost of service and quality of the service * Maintain balance between supply and demand * Activities * Budgeting * IT Accounting * Chargeback * Service Valuation * Outputs * Service Valuation * Service Investment Analysis * Compliance (Align with rules regulations) * Cost optimization * Support for BIA 2. Service Portfolio Management * Track services throughout whole service lifecycle * Link services to their business objectives/value * Ensure all other management processes are working to get expected business outcomes * Includes Service Pipeline, Service Catalog Retired Service Catalog * Content : Description, Requirements/Business Cases, Value, Options, Price, Risk, Priority Investment Categories and Budget Allocations Phases/Activities of service portfolio management 3. Business Relationship Management * Maintain relationship between customer and service provider and understand customer needs * Ensure high level of customer satisfaction * Understand service packages and service level packages Service Design Benefits of Service Design * Reduction in total cost of ownership (TCO) * Improved quality of service * Improved consistency of service * Easier implementation of new or changed services * Improved service alignment * Improved service performance * Improved IT governance * Improved effectiveness of service management and IT processes * Improved information and decision-making * Improved alignment with customer values and strategies The Four Perspectives (Attributes) of ITSM * Partners/Suppliers * People * Product/Technology * Processes Major Aspects of Service Design * Service solutions for new or changed services * The management information systems and tools, especially the service portfolio * The technology architectures and management architectures * The processes required * The measurement methods and metrics Service Design Package (SDP) The contents of the service design package comprise four major sections with several smaller, but equally important, sub-sections. The four major sections are: †¢ Requirements †¢ Service Design †¢ Organizational readiness assessment †¢ Service Lifecycle Plan Service Design Processes 1. Design Coordination * Single point of coordination and control for all activities processes in Service Design stage * Individual organizations decide whether they need Design Coordination process or not. Only major changes will require this process * Activities 2. Service Level Management * Focus on Service Warranty (performance, availability, and security) * The establishment, monitoring, and improvements in service levels and their achievement * Communication to Customers Business managers on Service Levels. Will not conflict with Business Relationship Management process since this will only focus on Service Warranty * Manage, Negotiate Document SLR SLA * Develop Review OLA * Review UC for ensure they are align with SLA * Influence improvement within SIP * Monitor service performance against SLA * Three types of SLA structures. Service Based, Customer Based Multi Level/Hierarchical (Corporate, Customer Service based agreements) 3. Supplier Management * UC (Underpinning Contracts) SCMIS (Suppliers Contracts Management Information System) * Activities * Definition of new supplier and contract requirements * Evaluation of new suppliers and contracts * Supplier and contract categorization and maintenance of the * SCMIS * Establishment of new suppliers and contracts * Supplier, contract, and performance management * Contract renewal or termination * Supplier Categorization * Supplier Management process activities are span across all states except Service Strategy 4. Service Catalog Management * Include live service are services available for deployment (Customer-facing service and supportive services) * Service Catalog is a large part of the Service Portfolio. However, while the portfolio is focused on tracking the business requirements and the investments on a service, the Service Catalog is focused on the service solution and its delivery to the business * Service Catalog includes Business Service Catalog Technical Service Catalog * Top – Down approach is used when defining service catalog. (Business - Technical) 5. Capacity Management * Maintain balance between Resources/Capabilities Vs Demand * Business Capacity Management Service Capacity Management * Sub-Process of capacity management * Business * Service * Components * Activities * Performance Monitoring * Demand Management – Short term reactive activity * Application Sizing – New or Changed service * Modeling – Predict future behaviors * Tuning * Capacity Planning * Capacity Management Information System 6. Availability Management * Ensure that the level of availability delivered to all IT services matches the agreed need for availability or defined service level targets * Includes Reactive Activities (Monitoring, Incidents) Proactive Activities (Planning, Design) * Measurements * Mean Time Between Failures (MTBF) or Uptime * Mean Time to Restore Service (MTRS) or Downtime * Mean Time Between System Incidents (MTBSI) 7. IT Service Continuity Management * Known as disaster recover planning * Produce and maintain IT Service Continuity plan to support Business Continuity Plan * Business Impact Analysis (Quantify the loss) Risk Assessment (Identify possible failure points) are considered when implementing strategy * Ongoing activities to make people aware about the recovery plan. Trainings, Reviews 8. Information Security Management * Information security is a critical part of the warranty of a service * Ensuring that the agreed business needs regarding the confidentiality, integrity, and availability of the organization’s assets information, data, and IT services are matched * Develop and maintain information security policy align with business security requirements * Security test schedules and plans. * Information Security Management Perspectives * Organizational * Procedural * Physical * Technical * Framework for Managing Information Security * Plan * Implement * Control * Evaluate * Maintain Service Transition Service Transition Processes 1. Transition Planning and Support * Ensure proper attention is given to the overall planning for service transitions and to coordinate the resources required to implement the new or changed service * Provide clear and comprehensive plans that enable customer and business change projects to align their activities with the service transition plans * The scope of transition planning and support concentrates on the resources, schedules, and budgets required to move the IT service * To standardize methods and procedures used for efficient and prompt handling of all changes * A transition strategy will be constructed to define how all transitions will be managed within the organization based on the type and size of transitions expected in the environment 2. Knowledge Management * Maintain a Service Knowledge Management System (SKMS) that provides controlled access to knowledge, information, and data that is appropriate for each audience * DIKW Data-Information-Knowledge-Wisdom structure * Database to capture Data, Information and Knowledge but not Wisdom * Components of SKMS 3. Service Asset and Configuration Management * Ensure that assets under the control of the IT organization are identified, controlled, and properly cared for throughout their lifecycle * Identify, control, record, report, audit, and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes, and relationships * Manage complete life cycle of CI * Activities * Planning – Strategy, Policy, Objectives, CMDB Design * Identification – What CI to be recorded their relationships * Control * Status Accounting * Verification Audit 4. Change Management * Ensure that all changes to configuration items are recorded in the configuration management system * Optimize overall business risk. It is often correct to minimize business risk, but sometimes it is appropriate to knowingly accept a risk because of the potential benefit. * Types of changes * Normal Changes – Need to go through all steps of change management process * Standard Changes – Pre approved changes. Should be possible via service request. No need of RFC * Emergency Change * Steps * The RFC is logged. * An initial review is performed (to filter RFCs). * The RFCs are assessed and may require involvement of CAB or ECAB. * Authorization of change builds and test by the Change Manager * Coordination of the build and test, e.g., work orders are issued for the * Build of the change (carried out by other groups) * Change Management authorizes deployment. * Change Management coordinates the deployment (with multiple checkpoints). * The change is reviewed (Post Implementation Review). * The change is closed. 5. Release and Deployment Management * Planning, scheduling, and controlling practices applied to the build, test, and deployment of releases * Define and agree Release and Deployment Management plans with customers and stakeholders * Four phases of release deployment management * Release Deployment Planning * Release Build Test * Deployment * Review Close Service Operation Responsible for the ongoing management of the technology that is used to deliver and support the services. Service Operation accepts the new, modified, retiring, or retired services from Service Transition, once the test and acceptance criteria have been met. Functions Unique to Service Operations is the introduction of functions. While a defined function does have responsibilities in all stages of the Service Lifecycle, the majority of activities they performed are completed within the scope of Service operations. 1. Service Desk * Single point of contact between the services being provided and the users. A typical Service Desk will manage incidents and service requests as well as communication with the users. Thus, the Service Desk staff will execute the Incident Management and Request Fulfillment processes with the intent to restore normal-state service operation to users as quickly as possible * Minimize service outage day to day basis * Make sure that agreed services only provide to those who authorized * Structures * Local * Central * Virtual * Follow the Sun * Activities * Logging all request, prioritization, categorization and first level of investigation * Keep user informed about incident outage * Customer satisfaction survey 2. Technical Management * Custodian of technical knowledge and expertise related to managing the IT Infrastructure. It provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. * Plays an important role in providing the actual resources to support the IT Service Management lifecycle. It ensures that resources are effectively trained and deployed to design, build, and transition, operate, and improve the technology to deliver and support IT Services. 3. IT Operations Management * Ongoing management and maintenance of an organization’s IT infrastructure. IT operations is the set of activities used in the day-to-day running of the IT infrastructure to deliver IT services at agreed levels to meet stated business objectives.IT Operation Control * IT Operation Control * Job Scheduling, Backup, Restore and Monitoring * Facilities Management * Data Centers, Recovery Sites, Computer Rooms 4. Application Management * Application Management covers the entire ongoing lifecycle of an application, including requirements, design, build, deploy, operate, and optimize. Service Operation Processes 1. Event Management * Detecting Event, Understanding Event, Determining Appropriate Control Action * Three Types of events * Informational * Warning * Exception * Populate SKMS with event information and history 2. Incident Management * An unplanned interruption to an IT service or reduction in the quality of an IT service, or a failure of a CI that has not yet impacted an IT service * The purpose of Incident Management is not to prevent an incident, but to reduce its impact by restoring normal service operation as quickly as possible * Ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents * Incident Models Steps and procedures that should be used to manage previously seen and documented incidents * Steps * Order of Steps * Responsibilities – Who should do what * Time scale/Threshold * Escalation Procedures * Any necessary evidence/prevention actions * Activities * Identification * Logging – All incidents regardless of source of that incident * Categorization * Prioritization * Impact + Urgency = Priority * Initial Diagnosis * Escalation * Functional * Hierarchical * Investigation and Diagnosis * Resolution * Closure 3. Problem Management * Concentrate on diagnosing the root cause of incidents and on determining the resolution to those problems. * Defines a problem as the underlying cause of one or more incidents 4. Request Fulfillment * Form of changes that are small in nature, low risk, and low cost in its execution, and are frequently performed * Activities * Menu Selection * Financial Approval Optional * Other Approval Optional * Fulfillment * Closure 5. Access Management * Effectively execute the policies in Information Security Management, enabling the organization to manage the confidentiality, availability, and integrity of the organization’s data and intellectual property. Continual Service Improvements * CSI is always seeking ways to improve service effectiveness, process effectiveness, and cost effectiveness * Review, analyze, prioritize, and make recommendations on improvement opportunities in each lifecycle stage * Periodically conducting internal audits verifying employee and process compliance * Periodically conducting customer satisfaction surveys * Continual Service Improvement Approach * CSI Register * Part of SKMS. And keep track of all improvements opportunities. * Anyone should be able to access and submit improvement points to CSI Register * IT Governance has three main areas * Enterprise, Corporate, IT Governance * Types of Metrics * Technology – Performance, Availability * Process – KPI, * Service * Tension Metrics : Resources, Features, Time Schedule The Deming Cycle * Plan: Design or revise business process components to improve results * Do: Implement the plan and measure its performance * Check: Assess the measurements and report the results to decision makers * Act: Decide on changes needed to improve the process Seven Steps Improvement Process 1. Identify Strategy for Improvements 2. Define What You Will Measure 3. Gather Data 4. Process Data 5. Analyze the information data 6. Present and use the information 7. Implement Improvement

Comparing Where Are you going, Where Have You Been and Hills Like White

Authors of great stories often use good technical writing skills. The purpose of this essay is to compare and contrast two short stories: Where Are you going, Where Have You Been by Joyce Carol Oates and Hills Like White Elephants by Earnest Hemingway. The comparison and contrast will be done based on their use of plot, point of view and character development. The short story where are you going, where have you been is about a teenage girl who is, vain, self-doubting and affixed in the present. She does not know anything about the past or doubts it and has no plan of the future. She argues with her mother and she thinks she is jealous of her. The start of the plot is not very dramatic rather it is more like an introduction. We get a good description of the story’s Protagonist, Connie at the beginning of the story and through out. She is familiar, the typical American teenager, who dream, fantasize and have difficulty differentiating the real world from fairytale. Kozikowsky compares the story to the popular recent Disney tale â€Å"Cinderella† (1999). In â€Å"Where are you going, where have you been?† the setting of the story is not revealed at the beginning. The reader slowly learns about Connie’s family and her living condition throughout the story. In â€Å"Hills Like Elephants† by Ernest Hemingway, there is no dramatic situation at the beginning of the story either, rather He starts by giving us a detailed description of the setting. The reader gets a clear mental image of where the story will take place. The Author begins the story by introducing the scene since it will have a great significance in understanding the many symbolisms he will be using later. Some experts say that â€Å"Although there is a situation, there is no plot† ( Henningf... ... short story. Works cited Henningfeld, Diane Andrews. "Hills Like White Elephants." Short Stories for Students. Detroit: Gale, 2002. Literature Resource Center. Gale Kozikowski, Stan. "The Wishes and Dreams Our Hearts Make in Oates's 'Where Are You Going, Where Have You Been?'." Journal of the Short Story in English. 33 (Autumn 1999): 89-103. Rpt. in Short Story Criticism. Ed. Joseph Palmisano. Vol. 70. Detroit: Gale, 2004. 89-103. Literature Resource Center. Gale. Renner, Stanley. "Moving to the girl's side of 'Hills Like White Elephants.'." The Hemingway Review. 15.1 (Fall 1995): p27. Literature Resource Center. Gale. Weeks, Lewis E., Jr. "Hemingway Hills: Symbolism in 'Hills like White Elephants'." Studies in Short Fiction. 17.1 (Winter 1980): 75-77. Rpt. in Literature Resource Center. Detroit: Gale, 75-77. Literature Resource Center. Gale.

Puritan Ideals of Work and Play in Our World Today Essay

When Columbus landed in the New World in 1492, he changed the world forever. When the Puritans landed in the same New World, they changed the tides of America’s future everlastingly as well. They brought with them many ideas that are still being used today. The Puritan work ethic was a huge portion of the beliefs carried by the community; it was the idea that all members should strive to do as much as they could for the community, and all should work to gain God’s favor. The Puritans’ idea of duty before self-fulfillment was another evident notion every Puritan held. They believed that everyone should do their obligations first and foremost before anything else. The life of a puritan was full of hard work which was done willingly to gain the favor of God and of the community, and contained the concept of fulfilling each person’s individual responsibilities and then only partaking in activities which where self-fulfilling; in our modern society we volunteer and each member of the family is given duties to complete, similarly to the jobs the Puritans held 100’s of years ago. In the Puritan world everything revolved around God. He was the cornerstone for every action they took. For them, one way to get redemption from the sins that they had committed was to work and toil for God and the people around them. In the Puritan era people helped one another, not for the chance to gain a reward, but a chance to gain favor amongst themselves, strangers and God. As William Bradford states, â€Å"But when he grew weak, they had compassion on him and helped him,† this refers to the time when the new colonists helped the sick sailors who had brought them there (Bradford 21). They did this just for the sake of helping others and in doing so gained more of God’s favor. This work ethic inspired the generations of people who followed, and created the standards for American work ethic, which are still being used today. In modern day America, people volunteer at a variety of places to help the poor, needy or injured. My parents when they had just got married spent quite a while at an orphanage in India to help the poor kids there, and I actively volunteer at Mercy Medical to help the sick and injured. Neither my parents nor I had to do so, but it gave us a sense that we were benefiting our communities. Like us, many people in America and the world help others, making the world a better place with every helpful hand. Just as the puritans strived to do work, they also strived to do work which was necessary, even if they did not relish it. For instance when given the choice between trimming tree to make it look better, or helping the neighbor sow his crops, most Puritan’s would choose the later. They had the notion to do your duty first, and all else came afterwards. The Puritan’s believed that the woman of the household should be a good mother and wife first and all else came second. In the same household a man should be a good husband for his wife and a supportive father of his children. In the community, there is not one person who does not have some sort of duty. In Anne Bradstreet’s poem To My Dear and Loving Husband, she describes her love for her husband as his wife, â€Å"I prize thy love more than mines of gold or all the riches the East doth hold (Bradstreet 35). Bradstreet made it quite clear that she was a wife before anything else, being a poet came afterwards. Many of her other poems are about family and hers sense of duty toward them. Puritan’s strove to make their children’s lives better, and by being responsible they entailed their kid to do so as well. In modern day America, every member of the household has a specific task that they must do. An example of this is my family, where my parents both maintain their jobs, while tending to the household chores of cooking, cleaning, etc. while my brother and I both do our jobs of doing well in school, while helping our parents where we can. Whether Puritan or modern day American, or Indian in my case, the idea is the same, everyone has tasks they need to do to maintain a functioning household. The Puritan work ethic simply entails that, only after all the work that is needed to be finished is done, should a person partake in other activities or chores. In the Puritan lifestyle family was important; to maintain a good family all the members of it needed to be diligent of their du ties. When someone volunteers in today’s world they are doing more work to make their society better, when the Puritans did extra hard work they tried to make their community better, and to have a better standing with God. The Puritan’s also did their duty to the best of their ability, and each member of the family functioned together to get their work finished. Both the Puritans and Modern day Americans were partook in hard work and were consistent with their duties to improve their community, and make it a better place for all to live in. All we have to do is maintain these standards in the future, do you think we can?

Professional Athletes: Role Models or Criminals?

Professional athletes have been role models for children and adults alike since the beginning of time. They are often thought of superhuman, celebrities, and to some—even Gods due to their incredible physical strength, and unnatural talent. Professional athletes are given many things that the average American only dreams about; ranging from multi-million dollar paychecks, expensive cars, high profile romances, to exotic vacations. Oh, and being above the law. Numerous high profile players have been arrested multiple times throughout their career, escaping with nothing more than a slap on the wrist from law enforcement, or the NFL.Even those players convicted, and sent to prison for their â€Å"sentence† will be able to return to the football field after being released. Over the past decade the incidents regarding player’s conduct have increased dramatically all the while dragging the NFL’s reputation and ethics through the mud. It begs the question– should these athletes who are the role models for millions, be above the law simply because they are entertainers and celebrities? The answer is no. In my opinion a drastic change needs to happen immediately regarding this growing problem.No longer should players be able to go unpunished for committing crimes. However, to find the solution for this growing predicament—is to establish what factors contribute directly to it. The problem goes beyond the athletes being able to go unpunished for committing crimes. It starts with the league’s menial punishments, team owner’s irresponsible player management, fan attitudes, and the character of the player’s themselves. On the other hand, there are people, including; fans, agents, and of course the players themselves, who believe that the punishments being given now are too severe.I would just like to show those people another view of this debate—the view of an everyday person. In April 2007 NFL commissione r Roger Goodell put into effect new policies regarding player conduct based on the high number of players being arrested for major crimes. Due to the nature of the transgressions NFL officials began to worry about losing fans deterred by the league’s image. The new policy included longer suspensions, heavier fines, and team accountability for their players committing crimes.The new policy includes â€Å"requiring teams to pay the league a portion of the salaries forfeited by players suspended for violating policies regarding personal conduct† (Schrotenboer). Goodell’s goal is to hold team owners and managers partially responsible for the actions of the players on their roster. This forces the decision makers to put more consideration into drafting and signing troubled athletes, because now it is their money—not just their image at stake. Although the policy is a step in the right direction it is not doing near enough to clean up the league because talent is more important than character to a team.One example of this is Cincinnati Bengal’s receiver Chris Henry who was released by the team only after being arrested six times between December 2005 and March 2009 for crimes ranging from possession of marijuana, sex with a minor, DUI, and possession of and aggravated assault with a gun (Brandt). However, even with his arrest log reading like a novel, Henry has served a total of just eighty-eight days in prison for his crimes. This sentence came only after the second incident concerning relations with a minor.But, the Bengals kept him on the roster, even though four of the six incidents occurred after Goodell’s new conduct policy was put into effect. As far as the harsher punishment Goodell promised, Henry received a total a three game suspension for each of the incidents before being cut following the most recent assault arrest (Carpenter, Maske). Who should be to blame for allowing this criminal to go free and continue mak ing his millions? The ultimate blame needs to be placed on not only Henry himself, but also the owner and manager of the Cincinnati Bengals.Coaches have a large impact on the players on their teams. By allowing them to misbehave, they are basically telling the players what they do off the field does not matter as long as you win. In order to help clean up the NFL, coaches need to set an example by putting the law before the sport. Being in charge of a multi-million dollar business such as a professional football team, head coaches are under immense pressure to win, and will do so by any means. Marvin Lewis, the head coach of Chris Henry’s former team, the Bengals is a perfect example of winning at any cost—all the while denying so.In the article Player Arrest Put the NFL in A Defensive Mode, authors Les Carpenter and Mark Maske point out Lewis’ actions. During a 2007 press conference focused on the eight Bengals players arrested in the past year, including one p layer, Chris Henry, who had been arrested three times. Coach Lewis was asked to give his opinion on the player’s behavior. He responded by bitterly condemning the player’s actions. â€Å"It is an embarrassment to our organization†¦It doesn’t matter what you do for a living or who you are, you’ve got to follow those rules and laws† (Carpenter and Maske).This statement came from the leader of these players, as well as the man who only suspended Henry for two games after his prison stint. However, Lewis is not the only coach to allow felon players to escape punishment—because they are needed to win. In order to reverse the coaches attitudes toward the law there are things that need to be changed. For example, coaches should be required to pay a fine for every player who breaks the conduct code, or gets arrested. The new policy requires the team to pay—but not the coaches. Even if fining the coaches was put into effect it wouldn†™t alter the situation on its own.To have maximum impact on the league as a whole, another avenue needs to be taken. One way is suggested by Mike Florio in his article, NFL should strip draft picks from rogue teams. â€Å"The only way to get teams to avoid players with a history of legal problems—or, even better, help the player change his unlawful ways—is to strip the team of draft picks† (Florio). However, in order for this to happen, league officials such as Goodell need to introduce harsher penalties and fines to have any impact on players, coaches, and owners alike.However, for some people the current punishments being enforced are completely over the top already. When Goodell revealed his plans for the new policy in 2007 he was met with enthusiasm, praise, doubt, and protest—and that was just from fans. This shocked me that there is an NFL fan out there so dedicated to his or her favorite player that they oppose punishing offenders? Surprisingly t he answer is yes. On April 1st, 2009 Cleveland Brown’s wide receiver Donte’ Stallworth left a Miami nightclub at two o-clock in the morning, got behind the wheel of his Bentley and began to drive home.Three miles from his destination he was approaching what he thought was a yellow light and sped up to avoid it changing. However, due to his drunken stupor he failed to notice it was actually a red light—which he ran seconds before striking, and killing a pedestrian using the crosswalk. Stallworth was then charged with DUI vehicular manslaughter and released on $200,000 bail. His punishment? Thirty days in prison, two years house arrest—oh and a one season suspension from the league. Stallworth killed a man and will spend a total of thirty days in county jail, and forfeit a maximum of $745,000 salary for killing a man.To many people this is an utterly inconceivable notion. Stallworth killed an innocent man by choosing to drive intoxicated, and because of his status as one of the league’s best players he did less jail time than most drug dealers. Following Stallworth’s arrest all eyes turned to Goodell and the rest of the NFL officials to see what punishment, under the still new polictallworth’s arrest all eyes turned to Goodell and the rest of the NFL officials to see what punishment, under the new policy would be given. Stallworth was suspended a total of sixteen games during the time which he serves house arrest.To me, that is not punishment. However, others do not agree—and they are another piece of the NFL’s problem. One of those people is La Mont Chappell who writes in an article addressing Goodell’s choice of punishment for Stallworth and other criminal players. â€Å"Donte Stallworth deserves some sort of punishment for getting drunk, choosing to drive drunk, hitting a pedestrian, and ultimately killing that pedestrian†¦It is unfair to Donte Stallworth to be suspended for such a lo ng period of time because NFL players do not have long careers† (Chappell).To Chappell and other protestors of increasing punishment where do they draw a line? In another article reaming Goodell NFL agent Peter Schaffer writes, â€Å"It is clear our new NFL commissioner has pushed the punitive bar too high, to the point of inappropriate excessive†¦in Stallworth’s case—the one major difference between a murder or some other type of intentional crime and a DUI manslaughter is that there was not the original intent to do harm to another human† (Schaffer). People such as Chappell and Schaffer; fans and agents are the final component to fixing the NFL’s image.Athletes will continue to commit crimes because loyal fans, and money hungry agents will make excuses for their actions, something that can be changed. For example, agents get paid big bucks when athletes get paid big bucks. So, if an athlete is suspended, it hurts the agent’s pockets as well. A new policy could be added that will fine agents as well as players for breaking the law. That will prevent agents from representing the players that are multiple offenders—therefore setting a positive example to the public, and making players think twice about doing something stupid.In then end the NFL’s image problem can be chalked up to many different sources and comprise of many different factors and unless something is done to counteract the current trend nothing will change. The commissioner took a small step forward in 2007 by implementing the new policy—but he needs to step up as the leader he is and make punishments and fines that will impact players into changing their ways. Sure, there will be critics, but that is what it takes to regain the respectable name the NFL once had. It will not be simple, and it may take time, but it needs to be done.

buy custom Perrine’s Literature essay

buy custom Perrine’s Literature essay The criterion used in evaluation of literature work varies from a wide range of literary devices and styles used in literature works. For instance, the evaluation of short stories involves an analysis of how the plot develops through the use of exposition, symbolism, imagery, suspense and conflict. These are only a few of the literary tools used. Literary tools in works of literature determine its quality and acceptance as a literary work. Exposition is a writing style that entails providing information to explain things in which the reader is told the background information of a story. It is an effective way of developing drama in a story. Symbolism is the use of indirect use of words to convey ideas in literature works. Conflict is the presentation two incompatible interests or thoughts. Conflict is essential in developing the plot of a story (Britannica). I chose the hunters in the snow and the cask of amontillado short stories for evaluation in this assignment. The hunters in the snow is in the North America and tell of three characters who go hunting in the woods. Each character has a unique personality, which revolutionizes as the story unfolds. The cask of amontillado is a story presented in the first person narrator who we only come nearly at the end of the story. The narrator tells us from the start that Fortunato has inflicted harm on him. In addition, Fortunato has insulted him. The narrator must avenge. The ordeal begins when the narrator meets Fortunato who is excessively drunk and lures him in order to get revenge against him (Thomas Johnson 105). In the short, story the hunters in the snow the author uses indirect character presentation hence exposition dominates the plot of the story. The first pages of the story dwell on explaining to us what they are planning and who the characters are. The use of exposition effectively achieves the purpose of creating drama in the story. Being a fiction, this makes the story more interesting. The use of exposition should have the effect of building and increasing drama. The hunters in the snow has meet since drama has been achieved as the character set off to hunt, they tease Tub about his weight and Frank about his illegitimate affair with a teenage. The drama progresses throughout the story hence keep the reader absorbed in the story. They started off across the field. Tub had trouble getting through the fences. Frank and Kennycould have helped him; they could have lifted up on the top wire and stepped on the bottom wire, but they did not. They stood and watched him. There were a lot of fences and Tub was puffing when they reached the woods. Therefore, the hunters in the snow meets the criteria of exposition (John Sutherland 205). The author does not tell us directly what the nature of the characters is but rather uses indirect character presentation. By doing this, he left us, the readers, wondering what the characters true nature is. Later on, it is revealed to us what the characters stand for through their actions and not by direct explanation. Hence, this keeps us absorbed in the story from its beginning to the end. For instance, suspense is created when the author introduces us to Tub when he follows Kenny and Frank back to the truck. The author tells us: He sat down on a stump and wiped his face. He ate both the sandwiches and half the cookies, taking his own sweet time. This is after the three had taken lunch in, which Tub ate, a boiled egg and a stick of celery claiming to be on a diet. This is a clue to what Tubs true nature is since the other men frequently mock Tub of his weight. Hence, the reader now comprehends Tub fully. The short story hunters in the snow do match my criteria since the use of exposition as a literary device has the effect of fully informing the reader and developing fiction (Thomas Johnson 104). Imagery is the use of figurative language to express ideas. With imagery and first person point of view, that is the authors perspective of telling a story, for instance the cask of amontillado Short story. In The Cask of Amontillado, the author employs the first person narrator point of view to develop the plot of the story. The author uses a monotonous, persistent perverse narration throughout. Every aspect of the story takes a symbolic meaning and the details refer to something else hence catches my attention. This story meets the criteria of imagery and compelled me to read on the story. For instance, its walls had been lined with human remains piled to the vault overhead, in the fashion of the great catacombs of Paris. Fortunato follows the narrator into the graveyard. This indicates Fortunato is meeting his death (John Sutherland 268). The point of view is crucial since it has a significant role in influenccing the perception of the story by the readers. Being the narrator, Montresor is entitled to his own point of view, which is vengeful, telling us that he vowed revenge against Fortunato. As it is stated in his familys coat of arms, no one attacks me with impunity. Both Montresor and Fortunato have a history, which for Montresor is a bitter history. This revelation creates an emotional attachment with the reader and enhances suspense, as we get eager to find out what will transpire. This story meets my point of view criteria since the narrator told us Fortunato had hurt him. The thousand injuries of Fortunato I had borne as I best could, but when he ventured upon insult I vowed revenge. The first person narrator point of view contributes much in developing the theme of revenge as Montresor carries out his dreadful series of retribution, which he implements in a mass grave. This story meets my criteria of conflict since it has come out as captivating. We are told of the account of how the narrator got his revenge. It was now midnight, and my task was ending. I had completed the eighth, the ninth, and the tenth tier. I had finished a portion of the last and the eleventh; there remained but a single stone to be fitted and plastered. The point of view of the story in which Montresor dictates in every respect progresses and the reader gets to know only what he says (Thomas Johnson 105). The reader moves through the story while Montresor plans and carries out his revenge against Fortunato. A conflict arises when Montresor seeks to give Fortunato a lasting punishment since there is no other way to get away with it. On the other hand, Fortunato must never get a chance to revenge back otherwise Montresor will lose. Beside the things that Montresor reveals, we do not get to know anything else. However, the story is resolved since the narrator gets revenge. Resolution keeps me eager to find out the outcome of the plot. Resolution kept absorbed to find out whether the narrator got his revenge or not. The narrator tells us Fortunato walked into a man-sized hole that was part the wall of filthy crypt. The narrator buried him by closing the opening with bricks. I had completed the eighth, the ninth, and the tenth tier. I had finished a portion of the last and the eleventh; there remained but a single stone to be fitted and plastered in. I struggled with its weight; I placed i t partially in its destined position. Therefore, we can conclude that the story has been resolved (Thomas Johnson 105). Buy custom Perrine’s Literature essay

How to Speak to a Customer Service Representative

How to Speak to a Customer Service Representative At some point, most of us make a telephone call to a companys customer service department. Whether its to place an order or a complaint, dispute a charge, or ask a question, its important to know how to communicate with customer service representatives. In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what youve learned. Grab a partner and start practicing. Customer Service Representative: Hello, Big City Electricity, how may I help you today? Mr. Peters: Im calling concerning my electricity bill. Customer Service Representative: May I have your account number? Mr. Peters: Certainly, its 4392107. Customer Service Representative: Thank you, is this Mr. Peters? Mr. Peters: Yes, this is Mr. Peters. Customer Service Representative: Thank you, what can I help you with? Mr. Peters:Â  I think Ive been overcharged for the past month. Customer Service Representative: Im sorry to hear that. Why do you think we charged you too much? Mr. Peters: The bill is 300% higher than last month. Customer Service Representative: Im sorry to hear that. Let me ask you a few questions and then Ill see what I can do. Mr. Peters: OK, Thank you for your help. Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity? Mr. Peters: I usually pay about $50 a month.​ Customer Service Representative: Thank you. And how much did we charge on this bill?​ Mr. Peters: $150. I cant understand why.​ Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​ Mr. Peters: No, it was an average month.​ Customer Service Representative: Im sorry. There certainly seems to be a mistake.​ Mr. Peters: Well, Im happy you agree with me.​ Customer Service Representative: Ill contact a service representative to come out and check your meter. Whats your address, Mr. Peters?​ Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​ Customer Service Representative: Whats your phone number?​ Mr. Peters: 408-533-0875​ Customer Service Representative: Im terribly sorry about the misunderstanding. Well do our best to change this as quickly as possible. Mr. Peters: Thank you for your help in clearing this up. Customer Service Representative: Of course. Is there anything else that I can help you with today? Mr. Peters: No, thank you. That would be all. Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day. Mr. Peters: You too! Goodbye.

Intellectual Property Essay Example | Topics and Well Written Essays - 2000 words

Intellectual Property - Essay Example Almost all the organizations whether large of small, national or multinational, and industrial or artistic develop logos, draw designs and introduce some brands that serve as the identity mark of the company. Intellectual property is the identity mark of an individual, a company, an organization or an industry, over which the creator contains complete and unconditional rights. The statute of law provides protection to such property in favour of the originator, and claim over this type of property without referencing to the devisor is against the statute of law and liable to be punishment. Copyright Act, Trademark Ordinance and Patents Ordinance provide protection to intellectual property rights. There are two main types of intellectual property i.e. i) Copyright and ii) Industrial property. Copyright consists of sections of art and literature including prose work, poems, lyrics, drama, novel, narrative, thesis, presentation, articles, essays, broachers, film, paintings, sculptures, drawings, photographs, musical tones and songs, printing material, publications, architectural and audio-visual works. â€Å"Copyright is given†, Rafique states, â€Å"to the first producer of a book irrespective of the fact whether that book is wise or foolish, accurate or inaccurate, or of literary merits or no merit whatever†. (Copyrights Ordinance 1962, 2005: p 4). Rights related to copyright include those of performing artists in their performances, producers of phonograms in their recordings, and those of broadcasters in their radio and television programs. In the same way, Industrial and manufacturing intellectual property consists of logo, slogan, trademark, patents, brand name, company design, software, chemical formula, machine, apparatus and inventions. It is fact beyond doubt that the person who makes efforts in respect of creating an innovative idea or making invention deserves

Female Homeless Speech or Presentation Example | Topics and Well Written Essays - 2500 words

Female Homeless - Speech or Presentation Example I have observed these issues in the culture of the people who live near Acadiana Outreach Center and this could has been one of the drives to establish this center within this place. I know that it is the wish of everyone here to live a dignified life with good places to settle and feel secure in the places in which we live. The places we live after we have divorced, have been bereaved or any form of unfortunate issue that befall us and leave us without a man we can depend on for a shelter and other basic need. Although these issues seem to have little impact on the lives of the people who are directly affected, there are effects that are extended to all the dependants of the women who lack the privilege of a place to stay, a place they can call home. This is because some of the homeless women are not without other roles but carry responsibilities of mothers and the providers for younger children and also are required to offer security to these dependants. These life demands push som e women into the streets or poor shelters where they seek cheap means of sustaining their lives as well as those of the children that depend on them. This is because most of the homeless women have no source of income and therefore, live on limited resources most of which come from begging and daily wages that they get from small businesses and daily labor. Today, we will focus on the ways through which homeless women can get some places to live and establish a sustainable way of living, which would be less dependent begging. This will mean that women will have their own plans to acquire dignified places of residence where they will not be vulnerable to the risky conditions of poor environment, which does not guarantee their security. We will also focus on the provision of the homes that is done by the government and how women can benefit from it with a focus of the requirement that a woman need to have so that be guaranteed it. This will not be a form of one side discussion but it will require all people to participate through asking questions and seeking clarification of an issue at any point in the course of this presentation. We that in mind, we can embark on the discussion on the various issues that have exposed women in the society to the risky homelessness and the contribution of the Acadiana Outreach Center in alleviating the condition. As many of you are aware, there are things that we face as women in the society since the cultural restrictions do not allow the women to own property. Because of this, many single mothers, divorced, unmarried, separated or widowed women who have little income have to undergo serious struggle to sustain themselves in good places in the world. Many of those who have little income do not have enough resources with which they can secure basic needs that they have for their lives. This situation has faced those women who have low education attainments because they do not secure opportunities in good paying labor market and therefore have to undergo a lot of struggle to get their needs (Burt, Pearson & Montgomery, 2007). In this discussion, I will use some materials that are contained in a small booklet that each of you will receive so that they can revisit the discussion later. These booklets will be available for everyone by the time we finish