Is Global Warming A Legitimate Problem Essay - 2087 Words

Global Warming as a subject is a very common one in today’s subjects of conversation. Man had been so caught up with the civilization advancements, that we did not realize how much damage we were doing to the Earth, until recently, where soon it can be too late. Though many people quickly disregard this problem, as being not a significant danger in their lifetime, soon as years go on and if we do not change our ways, the Earth may not be the lush, green planet as our astronauts from space see it today. Now the question has to be asked, is global warming a legitimate problem in today’s society, and if it is, what can we do to stop it? Global warming is already getting out of hand, though it has only recently come to the people’s attention. It first got the media’s attention when one of the worst droughts in decades was recorded in the summer of 1988 as stated by UC San Diego Virtual Museum. Speculation had developed that man-made greenhouse effects were fin ally put in estimated speculation that the earth’s temperature might arise. After that year, record breaking temperatures kept being recorded, and people were afraid that global warming has been already upon us, and it was only going to get worse. Carbon dioxide, is one of the major, harmful gases that gets trapped in the greenhouse effect. CO2 gets released when fossil fuels are burned and when CO2 circulatory systems are destroyed, such as deforestation. Just in the last ten years 25 million CO2 parts per million hadShow MoreRelatedMy Exam Choice : Home Final Essay1020 Words   |  5 PagesInstructor: Dan Dullea Student Name: Destini Brodi ID: #0473731 The Topic Questions: Most scientists, using scientific evidence, believe that Global Warming and Global Climate change are the defining problem of our time and how we address the problem will determine the fate of our species. Other interest groups believe that either there is no problem or that we will find technological fixes to overcome any potential climate disaster: You are to examine how these polar opposites are portrayed inRead MoreClimate Change Is Real And A Problem Essay1229 Words   |  5 PagesThe issue is simple and rather obvious; climate change is real and a problem. With a changing climate comes rising sea levels, hotter days, and stronger and wilder storms, and long painful droughts. What most people can’t seem to agree on is whether or not human activity is playing some role in it. From media outlets to internet forums, the debate is being fought on all fronts. Most of these arguments, however, are just personal opinions and poorly-made observations from the comfort of a gas-g uzzlingRead MoreHumans Are Influencing Climate Change Essay1234 Words   |  5 PagesHumans Are Influencing Climate Change The issue is simple and rather obvious; climate change is real and a problem. With a changing climate comes rising sea levels, hotter days, and stronger and wilder storms, and long painful droughts. What most people can’t seem to agree on is whether or not human activity is playing some role in it. From media outlets to internet forums, the debate is being fought on all fronts. Most of these arguments, however, are just personal opinions and poorly-made observationsRead MoreCarbon Dioxide- Good and the Bad Script Essay1065 Words   |  5 Pagescharacteristics of carbon, global or local issues related to carbon dioxide, what science is doing to address these issues and the benefits and limitations of these scientific methods. The name of my element is carbon. Its symbol is the letter â€Å"C† and its atomic number is 6. Its atomic mass is 12.0107. Carbon’s abundance on the earth’s crust is 200 parts per million by weight and 344 parts per million by moles. You can buy 100g of carbon for $2.40. Global warming is the main global issue with carbon.Read MoreHuman Induced And Proceeds At A Rate1246 Words   |  5 Pagesclimate era and rise of human civilization (NASA, 2010). Majority of these changes were caused by relatively small variations in the orbit of the planet that altered the amount of energy that Earth received from the sun (Severinghaus, 1999). The warming trend the we are observing right now is particularly important because it’s proven to be mainly human-induced and proceeds at a rate that is unprecedented in the past 1,300 years (IPCC, 2007) There is a strong, credible amount of evidence, based onRead MoreClimate Change : An Organization s Criterion For A Legitimate Climate Data Set972 Words   |  4 PagesCelsius. At this small amount of warming familiar global weather patterns are being disrupted, the polar and greenland ice sheets are melting, storms are more intense and frequent and tropical diseases are spreading into higher latitudes and altitudes. Deniers of climate change will say that warming has stopped since 1998. There are a few flaws in this reasoning. First, â€Å"16 years of data does not meet the World Meteorological Organization’s criterion for a legitimate climate data set. The WMO definesRead MoreThe Greenhouse Effect On The World1290 Words   |  6 PagesIn fact, many believe that the greenhouse effect is simply contributes to global warming, and that it has no real value to the earth. But what many are not aware of it that the greenhouse effect is the planet’s natural way of obtaining a specific temperature in which living organisms can survive. Many people are not aware of the consequences that our way of life has on the planet, and soon, with the help of global warming, we will all understand. Greenhouse gasses There are three main greenhouseRead MoreThe Economics Of Climate Change1384 Words   |  6 PagesPontillo 28 January 2016 The Economics of Climate Change The world economy is a very complex system; in the system harmful externalities disrupt capital flows and determine economic productivity. Most notable of these externalities is inadvertent global warming. Spending towards research and regulation of climate change at both the national and international level are very important in determining current and future business trends. Economists and scientists worldwide continuously debate the pros andRead MoreThe Economics Of Climate Change1400 Words   |  6 PagesThe Economics of Climate Change The world economy is a very complex system; in the system harmful externalities disrupt capital flows and determine economic productivity. Most notable of these externalities is inadvertent global warming. Spending towards research and regulation of climate change at both the national and international level are very important in determining current and future business trends. Economists and scientists worldwide continuously debate the pros and cons of emissions reductionRead MoreEnvironmental Sustainability And Environmental Management Strategies Essay1425 Words   |  6 Pagesthere has been countless researches into environmental issues that pose threat to the population, but remains unresolved due to the increasing global population. It can be argued that certain environmental management strategies have been adopted to minimise the environmental risk on the population growth which possibly could become a threat to the global village. Although, there are strategies to manage the e nvironmental issues, a sector-wide approach is required from developed and developing nations

The Role of Technology in Large Scale Improvement of...

The educational world in is a state of change, with an increased emphasis on the implementation of programs and policies designed to create large-scale improvements in student learning and performance. The social changes in the world, with an increasing movement towards the â€Å"global village† concept, has brought a new level of competitiveness to education, that was previously absent. Schools, school divisions, and even provinces had compared results in the past, but now the comparisons are on a global level, with Canadian students being surpassed by students in other countries. The emergence of countries like China and India as new economic powers, and their large populations mean that the students being taught in Saskatchewan now will†¦show more content†¦Lecklider’s study had school administrators observe the use of technology by staff and students, and then categorize the technological use as either Type 1 or Type 2. The results showed that technology use in the schools was significantly skewed to the use of Type 1 technology. Lecklider states that, â€Å"Type 1 use of technology was observed as a daily occurrence by 89% of participants†¦only 22% of participants observed students using one or more Type 2 technologies on a daily basis during school† (Lecklider, 2009). In an age where the Type 2 technologies are in the hands of our students outside of school, it is puzzling to see that those technologies are not being used inside of the school. Many of the Type 2 technologies are present in the schools in Saskatchewan and Canada, but it is unlikely that if the study were conducted here that the results would be significantly different. The technology is present, but there seem to be barriers in place that are preventing a transition from the educational practices of the past century to the ones of the current century. One way to ensure that this transition can happen is to consider technological integration as a component of all the work we do in schools, including technology use that supports increased student learning. The goal of embedding high levels of technology into instructional practice can be met if all of the educational stakeholdersShow MoreRelatedComputer Based Technologies Impact On The Way We Live, Work, And Play969 Words   |  4 PagesComputer-based technologies have lot of impact on the way we live, work, and play and socialize. The methods of analytics and datamining had changed over the past few decades. In 1970s datamining played an important role in scientific fields such as physics, biology, and climate science. In mid-1990s and into the first decade of the new millennium, data mining and analytics played important role in business practices. In the Educational field, data mining and analytics are useful to discover howRead MoreGap Analysis : Student Engagement With Technology Essay738 Words   |  3 PagesAnalysis: Student Engagement with Technology in U.S. Public Schools The practical application of technological tools in public schools across the United States has accumulated an excessive amount of both issues and benefits. The particular amount of funds spent on technological tools was prompted by a thought that children will be able to explore, evaluate and assess information much faster, effectively and positively due to the fact that technological advancement is evident on a global scale. This particularRead MoreHow Technology Has Improved Our Lives1530 Words   |  7 Pagesthis has changed dramatically as new technologies developed. The definition of Information technology in its broadest sense encompasses all aspects of computing technology. I.T â€Å"is concerned with issues related to advocating for users and meeting their needs within an organisational and societal context through selection, creation, application, integration and administration of computing technologies† (Lunt. Et al 2009). Although some still dispute that technolog y has improved our lives, or even argueRead MoreDealing With Formative And Summative806 Words   |  4 Pagesassessments are for students achievements to strive to highest to success of learning. In this paper I will provide information that will distinguish the different roles of each education assessment in schools. It will provide studies of assessments related to subjects when preparing the quality and access of education. Assessment systems are generated in a timely matter that provides information in the educational system to the next level on a large scale. When dealing with high quality scale assessmentsRead MoreLearning Analytics Is An Educational Application Of Big Data1435 Words   |  6 PagesLearning Analytics Learning analytics is an educational application of â€Å"big data,† a branch of statistical analysis. Learning analytics first appeared in the Horizon Reports in 2011 and although there are differences in the time-to-adopt the reports agree that high levels of adoption will be from now to 2016 (Johnson et al. 2011, p. 1) (Johnson et al. 2012, p. 3) (Johnson et al. 2013, p. 5) (Johnson et al. 2014, p. 38). Learning analytics has the ability to transform education from a standard one–size–fits–allRead MoreA Brief Note On Open And Distance Learning1729 Words   |  7 PagesDistance Learning has become a force to be reckoned with and is contributing immensely to both social and economic development and has become an accepted as an indispensable part of the mainstream of educational system both in developing as well as in the developed countries with particular emphasis for the former. This growth has been the result of the interest that has been evinced both by the trainers as well as the educators in the use of new, Internet-based and multimedia technologies and alsoRead MoreEssay On National Defense Education Act1107 Words   |  5 Pagesof the legislation was to enable the country’s educational system to meet the demands posed by national security needs. Of particular concern was bolstering the United States’ ability to compete with the Soviet U nion in the areas of science and technology. On October 4, 1957 the Soviet Union shocked the people of the United States by successfully launching the first Earth orbiting satellite, Sputnik. Americas first satellite exploded seconds after liftoff. Americans throughout the ColdRead MoreWhat Are Icts and What Types of Icts Are Commonly Used in Education?6247 Words   |  25 PagesWhat are ICTs and what types of ICTs are commonly used in education? ICTs stand for information and communication technologies and are defined, for the purposes of this primer, as a â€Å"diverse set of technological tools and resources used to communicate, and to create, disseminate, store, and manage information.† These technologies include computers, the Internet, broadcasting technologies (radio and television), and telephony. In recent years there has been a groundswell of interest in how computersRead MoreSummary: Action, Definition, and Plan Design for D2L Learning Management System1066 Words   |  4 PagesAction Definition and Plan Design for the Desire2Learn (D2L) Learning Management System Overview The orchestration of project costs, risks, time and resource constraints to attain a successful D2L learning management system implementation needs to stay aligned to the original system goals and objectives for the system to deliver value. Two of the most critical aspects of the project plan are the action definition and plan design phases, and they are reviewed here. The ability of a projectRead MoreThe Theory Of Teacher Collaboration1326 Words   |  6 Pagesinstructional and curriculum matters, student evaluation, planning and performing lesson together, and observing peer practice and providing feedback. 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Apple’s Strategic Plan Essay Sample free essay sample

The company that will be the subject of treatment in my concluding undertaking paper is Apple Inc. The company was established on April 1. 1976 by Steve Jobs. Steve Wozniak. and Ronald Wayne. Apple Inc. was once known as Apple Computer. Inc. until January 9. 2007 when the word â€Å"Computer† was removed ( Wikepedia The Free Encyclopedia. 2012 ) . Apple is a Fortune 500 company whose central office is located in Cupertino. California with over â€Å"60. 000† employees and generated over 65 billion in gross ( 15 Amazing Facts About Apple. 2010 ) . Apple â€Å"designs and sells consumer electronics. computing machine package. and personal computers† ( Products: Leading invention. 2012 ) . The company is best-known for its hardware merchandises which include the Macintosh lines of personal computing machines. the iPhone. iPad. and the iPod† ( 15 Amazing Facts About Apple. 2010 ) . Apple Inc. is an American transnational company is traded on the New York Stock Exchange and is one of 100 stocks that make up the NASDAQ and S A ; P 500. Apple is surpassing all of the other tech stocks and is considered the â€Å"sector leader† over companies such as Microsoft. Oracle. Samsung. and Google because of its strategic program of invention. excellence and consumer delectation ( S A ; P 500. Nasdaq Celebrate a Record-breaking One-fourth. but It’s All About Apple. 2012 ) . The market value for Apple has topped $ 600 billion because of their outstanding public presentation in the industry! Section 1 – Scheme Apple’s deployment scheme for 2013 is to prosecute excellence by supplying advanced engineering merchandises that will please consumers now and in the hereafter. This deployment scheme supports Apple’s shared strategic values: Invention. Excellence. and Consumer Delight. The cardinal facet of implementing this technological advanced scheme will include: forming for Innovation. pull offing the new merchandise development procedure. pull offing new merchandise development squads. and crafting a deployment scheme. In order to craft the deployment scheme. Apple will be to concentrate on five cardinal elements: launch timing. licensing and compatibility. pricing. distribution. and selling. Furthermore. a â€Å"key component of Apple’s strategic playbook is its grim chase of consumer-delighting innovation† ( Apple Strategy A ; Corporate Culture — Proven Success Formula. 2011 ) . Deployment Procedure First. the timing of a merchandises launch is a important portion of Apple’s deployment scheme. The end is to come in the market at clip that will supply an advantage over the competition such as cut downing concern rhythm clip or seasonal effects to place the merchandise in the market. Timing is an indispensable constituent of the deployment scheme! Following. Apple will necessitate to look for ways to leverage the â€Å"technological invention of its bing merchandises †¦ frequently a house must make up ones mind how compatible or incompatible to do its technology† with that provided by others or with old coevalss of its ain engineering. However. if there is an bing engineering with a big installed base or handiness of complementary goods. the house can sometimes leverage the value of that installed base and complementary goods by doing its engineering compatible with current merchandises to increase net incomes ( Schilling. 2009. p. 290 ) . A cardinal component in Apple’s deployment scheme is pricing. How a merchandise is priced will act upon its rate of acceptance. the product’s placement in the market place. and the firm’s hard currency flow. The company must put the concern aims for its pricing theoretical account before they can find its pricing scheme. A common pricing aim is to â€Å"maximize current profits† when it is launched. The house foremost estimation costs and demand and so put the monetary value to maximise hard currency flow or rate of return on investing under this pricing scheme ( Schilling. 2009. p. 291 ) . Harmonizing to Shilling. the selling scheme for a technological invention must see both the nature of the mark market and the nature of the invention by inquiring inquiries such as: 1. Can the seller relieve client uncertainness about the invention? 2. Is the mark market composed of big industrial users or single consumers? 3. Is the invention probably to appeal merely to technophiles or to the mass market? 4. Are the benefits of the engineering apparent. or will they necessitate client instruction? 5. Will clients react more to detailed proficient content or attention-getting trade name images? Using the deployment schemes that has been discussed will assist Apple go on to present advanced merchandises to a consumer that guarantees excellence and supply tremendous net incomes for its stockholders. Section 2 – Core CompetencesApple’s nucleus competence is advanced design and engineering which is depicted in the undermentioned diagram:Apple’s Core Competency Model The end is to present exceeding experience through superb user interfaces utilizing advanced design and engineering. The company’s merchandise scheme is based around this. with iTunes. the iPhone with its touch screen â€Å"gestures† that are re-used on the iPad. and the Apple Apps store all playing cardinal functions. That’s the spirit behind its celebrated â€Å"Think Different† advertisement run. Apple has been establishing merchandises that transform and wow the market for over 20 old ages such as the â€Å"iMac. iPod. iTunes. iPhone. Intel Mac Book. and iPad† ( Apple Branding Strategy ) . Think back to the Macintosh. the first low-cost computing machine with a graphical user interface ( GUI ) was launched in 1984. The personal computing machine has changed in a batch of ways over the old ages but Apple’s vision of the power and potency of the personal computing machine has triumphed. Apple signed understandings with the â€Å"five major record labels ( Schilling. 2009. p. 185 ) † and opened its iTunes Music Store on April 28. 2003. This trade proved to be successful the first twelvemonth with 50 million downloads and is now the taking distributer of on-line music. The iTunes trade has redefined the distribution of music to consumers in the US. Then there is the iPad! Harmonizing to Wikipedia. Apple released the first iPad in April 2010 and sold 300. 000 the first twenty-four hours. The iPad 3 is scheduled to be released on March 7. 2012 and if I had to do a anticipation. it will be every bit profitable as the first iPad which generated â€Å" $ 9. 5 bil lion† the first nine months ( Wikipedia The Free Encyclopedia. 2012 ) . Today. the iPhone challenges the definition of a phone. by uniting a portable digital media participant. Internet client. GPS sailing master. camera. and †¦ um †¦ Ohio yeah† . a Smartphone. Not merely does Apple belly laugh consumers. but it changes the manner we think about consumer electronics ( Apple’s Core Competency and Technology. 2009 ) . Finally. what can I say ; Apple has transformed the market and is considered one of the most successful companies in the universe. Apple has been proven over the old ages that it is a leader in the industry with the release of new engineering that is intuitive. advanced. and user friendly. The remainder is history! Section 3 – Industry DynamicsThe first iPhone was developed in 1983 but was drastically different from the iPhone that we use today. The first iPhone was a â€Å"landline† . white French telephone. â€Å"built-in screen controlled with a stylus† ( Apple’s foremost iPhone was made in 1983. 2012 ) . Furthermore. if compared with the current iPhone. the original version would be considered large and bulky. The hereafter is really bright for the iPhone! Apple introduced the tablet computing machine ( iPad ) in the Spring of 2010. Harmonizing to industry experts. the iPad was an effort by Apple â€Å"expand the niche for digital books that was foremost opened up by Amazon. com’s Kindle e-reader. The iPad has the quality of an iPhone with a 10. 1 inch LCD screen. a voguish market name endorsing it up. a simplified and streamlined toolbar. Furthermore. Apple offered its manufacturers â€Å"70 percent† of the gross versus Kindle’s â€Å"50 percent† . The iPad’s advanced characteristics every bit good as the gross option has given Kindle a tally for its money. Since the initial debut. the iPad has changed the industry kineticss with itsadvanced characteristics and gross option ( Apple’s â€Å"iPad† Rumored For Spring 2010. 2009 ) . Apple’s supreme iCloud solution is all set to alter the industry kineticss in a seamless mode. iCloud platform will supply streamlined support to the concern directors who wish to hive away and entree informations online without any restraints at all. Over the old ages. these solutions have been conceptualized but gadget maker has implemented the thought. The landscape of these services are extremely supreme and best in category excessively. One can easy entree usage iCloud based solutions without any restraints at all. The added advantage behind the solution is that iCloud service can supply on the spell benefits to the high terminal clients in shorter span of clip. The industry is traveling competently in the way of virtualization. Therefore. one should look to leverage from cloud based virtualized solutions in order to do most out of these seamster made services. Apple’s iCloud proposition is genuinely cutting border and one can do most out of it in order to drive concern public presentation in shortest span of clip in a streamlined mode. Therefore. the burden of choosing for these solutions lies mostly on to the terminal users. Get traveling and look to optimise public presentation by choosing to travel with these solutions at all times. The ability of iCloud to automatically sync up the informations on bing devices has made it a supreme engineering solution amidst all options. Therefore. acquire traveling and look to derive infinitely from this all right base of services. The pupils and concern professionals are likely to derive infinitely from these solutions instead than the regular conference of clients. The secured cloud login can assist one and all in puting the right context from twenty-four hou rs one and assist them in accessing the services all the manner. The cloud solution is the order of the twenty-four hours and is expected to ramp involvement from all corners of the Earth ( iCloud To Change The Industry Dynamics. 2011 ) . Section 4 – Technology Sourcing and Internal InnovationThe market place is invariably alteringbecause clip is money. Many companies have recognized that external invention brings added value to their merchandises. and can frequently be the cardinal difference in an progressively competitory market. See Apple’s recent debut of iPhone 4s and its game-changing Siri digital helper. Many companies have tried assorted attacks to capturing external invention chances. from engineering reconnoitering. to 3rd party webs. and to herd sourcing. Although one size doesn’t fit all state of affairss. each of these have their virtues. A more holistic attack is needed to leverage the best of these methods at the right clip and topographic point to convey new inventions to market faster ( A best patterns approach to engineering sourcing. 2011 ) . It has been said that â€Å"luck is where chance meets readying. † Many of todays’ top inventions in concern expression like â€Å"lucky breaks† from the exterior. On farther probe. we find that these lucky interruptions go on when companies are prepared to prehend on invention chances and turn them into â€Å"performing assets† that is driven by invention. ( Insight-driven Invention: How companies can acquire â€Å"lucky†Ã¢â‚¬ ¦consistently. 2011 ) . Apple’s success can be linked back to its corporate civilization because of Job’s leading and invention. Job’s did non believe that Apple’s corporate environment was good so he created a separate division for the Macintosh. This group of squad members was specially selected and protected from the normal corporate civilization and encouraged â€Å"to see themselves renegades† ( Schilling. 2009. p. 221 ) . Therefore. it is non surprising that Apple is now the most valua ble engineering company in the universe. Section 5 – Product Development StrategyApple is a alone company and its senior leading has a different direction manner. so it is the company is run otherwise and the development scheme will be like no other company. The development scheme is top secret and is outlined below: 1. New merchandise squads are treated as startups within the company. The squads are separated from the remainder of the company and sworn to secrecy. 2. Interior designers are at the top of the nutrient concatenation and are given limitless resources. They are uninhibited by the accounting section. they are genuinely allowed to woolgather large. 3. The executive squad reviews merchandises every Monday. 4. The Apple New Product Process ( ANPP ) is invoked. 5. The technology plan director ( EPM ) and the planetary supply director ( GSM ) are chosen. Both executives spend a batch of their clip in China to supervise production. 6. Apple ensures plentifulness of clip is available for each merchandise by restricting how many it will work on at a clip. 7. Once a design is complete. the merchandise is built.8. The paradigm is tested. 9. The merchandise may be redesigned. rebuilt. and retested as many times as needed ( The Secret World of Apple Product Development. 2012 ) .Merchandise development scheme is really of import to the continued success of a company and that is why Apple continues to put in research and development. Apple spent merely $ 1. 7 billion on research and development last twelvemonth. Microsoft. with smaller gross revenues and immensely slower growing. pass $ 8. 7 billion. Section 6 – Strategy to Protect InventionsSection 6 – Strategy to protect inventionsApple’s trade secrets must be protected in order for the information to measure up as a trade secret under the Uniform Trade Secret Act. Therefore. the undermentioned steps will be implemented to run into the demand: 1. All information refering to 2013 releases for the iPad. iPod. and Smartphone will be shared on a demand to cognize footing merely footing with developers.2. The jutting gross for these merchandises is expected to transcend $ 50 billion dollars. 3. The Lab will be monitored electronically. key coded entry for developers and other cardinal forces that use thumb print every bit good as guards posted outside the door 24 hours a twenty-four hours. The universe of patent licensing frequently seems like a labyrinth of tortuous small transitions. all likewise. but every so frequently the industry stumbles into a new tunnel — or. at least. one that seems new at first glimpse. Apple asked the European Telecommunications Standards Institute ( ETSI ) to set up a set of basic rules regulating alleged just. sensible. and non-discriminatory ( FRAND ) licensing of patented engineerings included in radio communications criterions. That sentence may do many consumers’ eyes glaze over. but it boils down to this: Apple wants regulations stating that if a company contributes their engineering to a criterion. they don’t acquire to utilize that engineering to crush up rivals who use that criterion. This patent seeks to protect invention and do competition more just and sensible ( Apple’s patent supplication: Stop Samsung and Motorola from keeping us surety. 2012 ) . Apple’s hallmark will be protected and authorized utilizing the bing guidelines that can be found at hypertext transfer protocol: //www. apple. com/legal/trademark/guidelinesfor3rdparties. hypertext markup language. These guidelines are for Apple licensees. authorised resellers. developers. clients. and other parties wishing to utilize Apple’s hallmarks. service Markss or images in promotional. advertisement. instructional. or mention stuffs. or on their web sites. merchandises. labels. or packaging. Use of the â€Å"keyboard† Apple Logo ( Option-Shift-K ) for commercial intents without the anterior written consent of Apple may represent hallmark violation and unjust competition in misdemeanor of federal and province Torahs. Use of Apple hallmarks may be prohibited. unless expressly authorized ( Guidelines for Using Apple Trademarks and Copyrights. 2012 ) . AbstractionIn sum-up. 2013 promises to be an exciting twelvemonth for Apple because of the merchandises that are presently in the grapevine such as Applevision. Apple will go on to prosecute excellence by supplying advanced engineering merchandises that will please consumers in 2013 and beyond because of its strategic values: Invention. Excellence. and Consumer Delight. The cardinal facet of implementing this technological advanced scheme will be: Innovation. new merchandise development procedure and the deployment scheme. Apple will seek to capture extra Smartphone market from its rivals like Android. Additionally. now that other sellers besides AT A ; T can sell the Smartphone. this will increase their client base from 100 million to 260 million. Furthermore. 2013 will be dominated by the undermentioned four subjects. all targeted at cementing users and developers into Apple’s alcoholic. walled garden of matchless user experience: 1. New merchandise: Smartphone 2. Scaling all operations ( fabrication. retail. Internet ) to run into planetary demand 3. Rapid enlargement in China and developing economic systems4. New merchandise signifier factor: Apple Television5. New merchandise: Apple spectacless Bibliography 15 Amazing Facts About Apple. ( 2010. October 28 ) . Retrieved April 5. 2012. from Business Insider: hypertext transfer protocol: //www. businessinsider. com/15-amazing-facts-about-apple-2010-10 # A best patterns approach to engineering sourcing. ( 2011. September ) . Retrieved April 5. 2012. from Inova: hypertext transfer protocol: //www. inova-software. com/webinar Apple Branding Strategy. ( n. d. ) . Retrieved April 14. 2012. from Marketing Minds: hypertext transfer protocol: //www. marketingminds. com. au/branding/apple_branding_strategy. hypertext markup language Apple Strategy A ; Corporate Culture — Proven Success Formula. ( 2011. March 28 ) . Retrieved April 13. 2012. from Chew overing: hypertext transfer protocol: //www. informing-arts. biz/blog/apple-envy-what-does-it-take-to-be-like- apple/ Apple’s â€Å"iPad† Rumored For Spring 2010. ( 2009. December 10 ) . Retrieved April 1. 2012. from Red Orbit: hypertext transfer protocol: //www. redorbit. com/news/technology/1797795/apples_ipad_rumored_for_spring_2010/ Apple’s Biggest Success and Failure. ( n. d. ) . Retrieved March 04. 2012. from iPhone Operating System: hypertext transfer protocol: //www. iphone-os. com/apples-biggest-successes-and-failures/ Apple’s Core Competency and Technology. ( 2009. October 27 ) . Retrieved March 04. 2012. from Open Surge Creative Solutions for Innovative People†¦ :hypertext transfer protocol: //www. opensurgegroup. com/about/about/news_files/3652aabe5e523d78d8b3f82a12b8723d- 6. hypertext markup language Apple’s foremost iPhone was made in 1983. ( 2012. January 2 ) . Retrieved March 04. 2012. from The Sydney Morning Herald: hypertext transfer protocol: //www. smh. com. au/digital-life/digital-life-news/apples-first-iphone-was- made-in-1983-20120102-1phne. hypertext markup language Apple’s patent supplication: Stop Samsung and Motorola from keeping us surety. ( n. d. ) . Retrieved Apriil 6. 2012. from hypertext transfer protocol: //news. yokel. com/apples-patent-plea-stop-samsung-motorola-holding-us- 001605679. hypertext markup language Apple’s patent supplication: Stop Samsung and Motorola from keeping us surety. ( 2012. February 8 ) . Retrieved April 7. 2012. from Digital Trends: hypertext transfer protocol: //news. yokel. com/apples-patent-plea-stop-samsung- motorola-holding-us-001605679. hypertext markup language iCloud To Change The Industry Dynamics. ( 2011. June 14 ) . Retrieved April 2. 2012. from Tech Readers: hypertext transfer protocol: //www. techreaders. com/2011/06/icloud-to-change-the-industry-dynamics/ S A ; P 500. Nasdaq Celebrate a Record-breaking One-fourth. but It’s All About Apple. ( 2012. April 3 ) . Retrieved April 3. 2012. from Investor Place: hypertext transfer protocol: //www. investorplace. com/2012/04/sp-500- BIBLIOGRAPHY ( Continued ) nasdaq-celebrate-record-breaking-quarters-but-its-all-about-apple-aapl-msft-intc-orcl-goog/ Schilling. M. ( 2009 ) . Strategic Management of Technological Innovation. 3rd Edition. In M. Schilling. Strategic Management of TechnologicalInnovation. 3rd Edition ( p. 221 ) . McGraw-Hill Learning Solutions. The Secret World of Apple Product Development. ( 2012. April 4 ) . Retrieved April 6. 2012. from Presta: hypertext transfer protocol: //blog. presta. com/apple/secret-apple-development/ Wikepedia The Free Encyclopedia. ( 2012. March 4 ) . Retrieved March 4. 2012. from Apple Inc. : hypertext transfer protocol: //en. wikipedia. org/wiki/Apple_Inc. Wikipedia The Free Encyclopedia. ( 2012. March 04 ) . Retrieved March 04. 2012. from iPad: hypertext transfer protocol: //en. wikipedia. org/wiki/IPad

We Are Not Hiring And We Do Not Employ Missy Herb - Job Application Scam Report

WE ARE NOT HIRING AND WE DO NOT EMPLOY MISSY HERB JOB APPLICATION SCAM REPORT. There is someone who is spoofing our email address (or at least thats what my website host tells me). They are pretending to be us, sending out emails saying that were hiring and then asking people to fill out a rather suspicious form. My host tells me that the emails are not coming from our server. Therefore there is to my utmost frustration apparently nothing we can do about it. So, Im posting this to try to give people a heads up If you have received an email like the one below, this is not us. PLEASE do not respond. This is a scam: Thanks for sending us your info. I really like your style and your resume looks great. Ive forwarded your information over to Jessica who is the director of our web content division. She will be handling your application from this point forward. Before you get started with Jessica, I will need you to complete our job application found here: https://thewritersforhire.wufoo.com/forms/job-application/ Once completed, you can expect to hear from Jessica within 24-48 hours with a final decision on your employment. Good Luck! Kind Regards, Missy Herb Director of Human Resources [emailprotected] The Writers For Hire home If anyone has any suggestions on how to stop these people, or who to report this to, I would be greatly appreciative.

Bag Lady essays

Bag Lady essays Bag Lady, an original musical composition was composed and created, not for hire, by Erykah Badu words and Dr. Dre music (original melodies and sequences sampled). Erykah Badu describes her hook as Baduizm; all about shedding emotional baggage and holding onto you. Craig Seymour further describes this sing along, the part of the song that the audience can participate in and sing along with the singer, as not an anthem about down and out. Bag Lady is a prime example of the wonderful healing powers of music, lessons in lyrics and a message in the music. This is a rhythm and blues song with a jazzy flavor; a Billy Holiday-like delivery. The song contains a musical hook that changes throughout the song. The hook is the catchy part of a song. It is the repetitious part that is implanted in your mind after hearing a song just once, its the musical phrase that everyone remembers, it is the line you just cant get out of your head. There are at least three hooks in the song. In Bag Lady, Erykah introduces the musical hook to the song in a very subtle, sublime but effective manner so as to reel in the listener very early. The song is patterned so that it allows the listener to get a quick grasp of the song on the initial listening, to remember it easily and feel a part of it. Even though the music is melodic and repeats itself over and over again, the words or lyrics are constantly changing, reestablishing or reinforcing the theme repeatedly, for example Bag Lady you gon hurt your back, pack light, and is you, is you. The tempo of the song is slow to mid tempo with an eerie, skipping beat. The instrumentation is simple yet complete. The overall story is told in the verses of the song. The story suggests that there is a better way. The different episodes of the story are told through verses with interesting re...

Table of Electrical Resistivity and Conductivity

Table of Electrical Resistivity and Conductivity This table presents the  electrical resistivity and electrical conductivity of several materials.   Electrical resistivity, represented by the Greek letter Ï  (rho), is a measure of how strongly a material opposes the flow of electric current. The lower the resistivity, the more readily the material permits the flow of electric charge. Electrical conductivity is the reciprocal quantity of resistivity. Conductivity is a measure of how well a material conducts an electric current. Electric conductivity may be represented by the Greek letter ÏÆ' (sigma), ÃŽ º (kappa), or ÃŽ ³ (gamma). Table of Resistivity and Conductivity at 20 °C Material Ï  (ÃŽ ©m) at 20  °CResistivity ÏÆ' (S/m) at 20  °CConductivity Silver 1.59Ãâ€"10−8 6.30Ãâ€"107 Copper 1.68Ãâ€"10−8 5.96Ãâ€"107 Annealed copper 1.72Ãâ€"10−8 5.80Ãâ€"107 Gold 2.44Ãâ€"10−8 4.10Ãâ€"107 Aluminum 2.82Ãâ€"10−8 3.5Ãâ€"107 Calcium 3.36Ãâ€"10−8 2.98Ãâ€"107 Tungsten 5.60Ãâ€"10−8 1.79Ãâ€"107 Zinc 5.90Ãâ€"10−8 1.69Ãâ€"107 Nickel 6.99Ãâ€"10−8 1.43Ãâ€"107 Lithium 9.28Ãâ€"10−8 1.08Ãâ€"107 Iron 1.0Ãâ€"10−7 1.00Ãâ€"107 Platinum 1.06Ãâ€"10−7 9.43Ãâ€"106 Tin 1.09Ãâ€"10−7 9.17Ãâ€"106 Carbon steel (1010) 1.43Ãâ€"10−7 Lead 2.2Ãâ€"10−7 4.55Ãâ€"106 Titanium 4.20Ãâ€"10−7 2.38Ãâ€"106 Grain oriented electrical steel 4.60Ãâ€"10−7 2.17Ãâ€"106 Manganin 4.82Ãâ€"10−7 2.07Ãâ€"106 Constantan 4.9Ãâ€"10−7 2.04Ãâ€"106 Stainless steel 6.9Ãâ€"10−7 1.45Ãâ€"106 Mercury 9.8Ãâ€"10−7 1.02Ãâ€"106 Nichrome 1.10Ãâ€"10−6 9.09Ãâ€"105 GaAs 5Ãâ€"10−7 to 10Ãâ€"10−3 5Ãâ€"10−8 to 103 Carbon (amorphous) 5Ãâ€"10−4 to 8Ãâ€"10−4 1.25 to 2Ãâ€"103 Carbon (graphite) 2.5Ãâ€"10−6 to 5.0Ãâ€"10−6 //basal plane3.0Ãâ€"10−3 ⊠¥basal plane 2 to 3Ãâ€"105 //basal plane3.3Ãâ€"102 ⊠¥basal plane Carbon (diamond) 1Ãâ€"1012 ~10−13 Germanium 4.6Ãâ€"10−1 2.17 Sea water 2Ãâ€"10−1 4.8 Drinking water 2Ãâ€"101 to 2Ãâ€"103 5Ãâ€"10−4 to 5Ãâ€"10−2 Silicon 6.40Ãâ€"102 1.56Ãâ€"10−3 Wood (damp) 1Ãâ€"103 to 4 10−4 to 10-3 Deionized water 1.8Ãâ€"105 5.5Ãâ€"10−6 Glass 10Ãâ€"1010 to 10Ãâ€"1014 10−11 to 10−15 Hard rubber 1Ãâ€"1013 10−14 Wood (oven dry) 1Ãâ€"1014 to 16 10−16 to 10-14 Sulfur 1Ãâ€"1015 10−16 Air 1.3Ãâ€"1016 to 3.3Ãâ€"1016 3Ãâ€"10−15 to 8Ãâ€"10−15 Paraffin wax 1Ãâ€"1017 10−18 Fused quartz 7.5Ãâ€"1017 1.3Ãâ€"10−18 PET 10Ãâ€"1020 10−21 Teflon 10Ãâ€"1022 to 10Ãâ€"1024 10−25 to 10−23 Factors That Affect Electrical Conductivity There are three main factors that affect the conductivity or resistivity of a material: Cross-Sectional Area: If the cross-section of a material is large, it can allow more current to pass through it. Similarly, a thin cross-section restricts current flow.Length of the Conductor: A short conductor allows current to flow at a higher rate than a long conductor. Its a bit like trying to move a lot of people through a hallway.Temperature: Increasing temperature makes particles vibrate or move more. Increasing this movement (increasing temperature) decreases conductivity because the molecules are more likely to get in the way of current flow. At extremely low temperatures, some materials are superconductors. Resources and Further Reading MatWeb Material Property Data.Ugur, Umran. Resistivity of steel. Elert, Glenn (ed), The Physics Factbook, 2006.Ohring, Milton. Engineering Materials Science. New York: Academic Press, 1995.  Pawar, S. D., P. Murugavel, and D. M. Lal. Effect of Relative Humidity and Sea Level Pressure on Electrical Conductivity of Air over Indian Ocean. Journal of Geophysical Research: Atmospheres 114.D2 (2009).

Global Financing and Exchange Rate Mechanisms Paper Essay

Global Financing and Exchange Rate Mechanisms Paper - Essay Example The most prominent international financial institutions are the IMF, the World Bank, ADB and the WTO. International Monetary Fund (IMF) plays a major role while rebuilding and stabilizing the monetary and pecuniary conditions of its member states. IMF achieves this objective by offering supportive loans while working out counteractive strategies. Apart of it, IMF also supports its defaulter member countries and their funding partners to ease out methodical development for liability streamlining by implementing and taking necessary measures1 (IMF Fact sheet, 2006). Thus, IMF plans to offer financial and monetary services while providing its member states with sufficient opportunities so as to employ regulatory guiding principles and transformation for reinstating environment while guaranteeing to strap and protract economic augmentation and societal venture. These courses of actions show a discrepancy while craving on member's state of affairs together with the source of the monetary related tribulations. Apart from above stated functions of IMF, this monetary institution also supports to develop the obligatory liability r

Effect of Exercise on Cancer Related Fatigue in Patients with Breast Essay

Effect of Exercise on Cancer Related Fatigue in Patients with Breast Cancer - Essay Example The mainstay of breast cancer care is local therapy consisting of surgery along with systemic adjuvant therapy, which includes chemotherapy, hormonal or a combination therapy. Besides major advances in managing both early and locally advanced breast cancer, patients still have to deal with severe side effects of fatigue during adjuvant therapy resulting in substantial impact on patients' quality of life (Markes, Brockow and Resch, 2006). Most cancer patients would say that fatigue is a major obstacle to functioning normally (Portenoy & Itri, 1999). Fatigue is a distinctive, dominant symptom in patients with cancer, that impacts life functional ability and occupational status. The fatigue diminishes the patient's ability to do both physical and mental tasks, as it has physical, affective, and cognitive components of the symptom (Dalakas, Mock and Hawkins, 1998). This kind of fatigue is referred as cancer-related fatigue or CRF. Cancer-related fatigue (CRF) as defined by the National Comprehensive Cancer Network "is an unusual persistent, subjective sense of tiredness related to cancer treatment that interferes with usual functioning" (NCCN, 2005). Since fatigue is not directly observable in most of its forms, its importance and treatment are often overlooked (Newell, Sanson-Fisher, Girgis, & Bonaventura, 1998; Tanghe, Evers, & Parodaems, 1998). Patients suffering from cancer-related fatigue may have difficulty adhering to and completing treatment regimens. Fatigue has also been identified as the main reason patients withdraw from clinical trials. The quality of life of individuals experiencing cancer-related fatigue may be less than satisfactory. The purpose of this paper is to review literatures on the effect of exercise on fatigue in women with breast cancer and make recommendations for nursing practice and health care providers to improve care of individuals suffering from cancer-related fatigue (Visovsky and Schneider, 2003). The following electronic databases were searched Cochrane Database Systematic Reviews, Medline, Highbeam and Pubmed. Terms related to breast cancer, exercise, fatigue, cancer-related fatigue and publication type (e.g., random controlled clinical trial) were used in searching. This search strategy was modified as necessary for each database. Fatigue has been reported by 60% to 100% of patients undergoing treatment for cancer and has been identified as a research priority by the Oncology Nursing Society for a decade (Mock, Pickett, Ropka, Poniatowski and Drake, 2001). Cancer-related fatigue differs from normal tiredness by its sudden appearance, its overwhelming nature, and its refractory response to rest. While oncology nurses are well aware that fatigue is a prevalent complaint in cancer patients, the best way to assess and treat this debilitating symptom is less clear (Clark, 2001). Fatigue is one of if not the most common complaints of patients with cancer. The etiology for CRF is unknown, but is theorized to be caused from activation of proinflammatory cytokines in response to the tumor such as interleukin-1 beta, interleukin-6 and tumor necrosis factor, have been implicated in the development of cancer-related fatigue resulting in diminished skeletal muscle protein stores. This reduction in muscle protein, also

Foundation Certification †My Short Notes Essay Example for Free

Foundation Certification – My Short Notes Essay A team or group of people and the tools they use to carry out one or more processes or activities. Functions provide units of organization responsible for specific outcomes. Functions are logically isolated from each other. Definition – Process A set of coordinated activities combining and implementing resources and capabilities in order to produce an outcome and provide value to customers or stakeholders. Process has following attributes. Trigger, Activity, Dependency Sequence Process should be measurable Process should produce specific output Process should meet customer expectation Definition – Process Owner The person/role responsible for ensuring that the process is fit for the desired purpose and is accountable for the outputs of that process. Definition – Service Owner The person/role accountable for the delivery of a specific IT Service. They are responsible for continual improvement and management of change affecting services under their care. The service owner is a primary stakeholder in all of the underlying IT processes that enable or support the service they own. Definition – Service A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs or risks. Definition – RACI Model R – Responsibility (at least 1R per activity who is doing the actual work) A – Accountability (1 A per activity) C – Consult I – Inform Service Strategy The purpose is to define the perspective, position, plans, and patterns that a service provider needs to be able to execute to meet an organization’s business outcomes * Perspective – Defines the organization’s view of itself, generally communicated through the organization’s vision and direction. * Positions – Defines the distinctiveness of the organization in comparison to its competitive market and as identified through the minds of its customers. * Plans – The predefined details for supporting and enhancing the organization’s perspective and positions, usually identifying a potential future state for the organization and a strategic response to the state and level of investment required. * Patterns – Defines the conditions and actions that must be consistently in place and repeatable to achieve the objectives of the organization; patterns allow the organization to predict the future. Service strategy defines the role of serv ices and service provider in achieving the business objectives of the organization through management of IT. Value to Customer To enable a service provider to create value for a customer, a systematic approach has to be adopted. For ITIL, this approach is determining service utility and service warranty. Service Warranty (Fit for use) + Service Utility (Fit for propose) = Service Value Service utility and service warranty are present for every service provided to a customer. One cannot exist without the other. By describing both Service Utility and Service Warranty, it enables the provider to clearly establish the value of the service, differentiate themselves from the competition, and, when necessary, attach a meaningful price tag that has relevance to the customer and associated market space. Service Package = Enabling Services + Core Services + Enhancing Services Definition – Service Asset A Service Asset is any resource or capability used in the provision of services Definition – Business Case The business case is a detailed analysis of the benefits and impact of the business action in meeting the business objective and disrupting the delivery of other IT services. Attributes Introduction, Methods Assumptions, Business Impact, Risk Service Strategy Processes Demand Management Strategy Management for IT Services are out of scope for ITIL Foundation exam. 1. Financial Management * Responsible for securing the necessary fund to provide the service to the customer. * Maintain balance between cost of service and quality of the service * Maintain balance between supply and demand * Activities * Budgeting * IT Accounting * Chargeback * Service Valuation * Outputs * Service Valuation * Service Investment Analysis * Compliance (Align with rules regulations) * Cost optimization * Support for BIA 2. Service Portfolio Management * Track services throughout whole service lifecycle * Link services to their business objectives/value * Ensure all other management processes are working to get expected business outcomes * Includes Service Pipeline, Service Catalog Retired Service Catalog * Content : Description, Requirements/Business Cases, Value, Options, Price, Risk, Priority Investment Categories and Budget Allocations Phases/Activities of service portfolio management 3. Business Relationship Management * Maintain relationship between customer and service provider and understand customer needs * Ensure high level of customer satisfaction * Understand service packages and service level packages Service Design Benefits of Service Design * Reduction in total cost of ownership (TCO) * Improved quality of service * Improved consistency of service * Easier implementation of new or changed services * Improved service alignment * Improved service performance * Improved IT governance * Improved effectiveness of service management and IT processes * Improved information and decision-making * Improved alignment with customer values and strategies The Four Perspectives (Attributes) of ITSM * Partners/Suppliers * People * Product/Technology * Processes Major Aspects of Service Design * Service solutions for new or changed services * The management information systems and tools, especially the service portfolio * The technology architectures and management architectures * The processes required * The measurement methods and metrics Service Design Package (SDP) The contents of the service design package comprise four major sections with several smaller, but equally important, sub-sections. The four major sections are: †¢ Requirements †¢ Service Design †¢ Organizational readiness assessment †¢ Service Lifecycle Plan Service Design Processes 1. Design Coordination * Single point of coordination and control for all activities processes in Service Design stage * Individual organizations decide whether they need Design Coordination process or not. Only major changes will require this process * Activities 2. Service Level Management * Focus on Service Warranty (performance, availability, and security) * The establishment, monitoring, and improvements in service levels and their achievement * Communication to Customers Business managers on Service Levels. Will not conflict with Business Relationship Management process since this will only focus on Service Warranty * Manage, Negotiate Document SLR SLA * Develop Review OLA * Review UC for ensure they are align with SLA * Influence improvement within SIP * Monitor service performance against SLA * Three types of SLA structures. Service Based, Customer Based Multi Level/Hierarchical (Corporate, Customer Service based agreements) 3. Supplier Management * UC (Underpinning Contracts) SCMIS (Suppliers Contracts Management Information System) * Activities * Definition of new supplier and contract requirements * Evaluation of new suppliers and contracts * Supplier and contract categorization and maintenance of the * SCMIS * Establishment of new suppliers and contracts * Supplier, contract, and performance management * Contract renewal or termination * Supplier Categorization * Supplier Management process activities are span across all states except Service Strategy 4. Service Catalog Management * Include live service are services available for deployment (Customer-facing service and supportive services) * Service Catalog is a large part of the Service Portfolio. However, while the portfolio is focused on tracking the business requirements and the investments on a service, the Service Catalog is focused on the service solution and its delivery to the business * Service Catalog includes Business Service Catalog Technical Service Catalog * Top – Down approach is used when defining service catalog. (Business - Technical) 5. Capacity Management * Maintain balance between Resources/Capabilities Vs Demand * Business Capacity Management Service Capacity Management * Sub-Process of capacity management * Business * Service * Components * Activities * Performance Monitoring * Demand Management – Short term reactive activity * Application Sizing – New or Changed service * Modeling – Predict future behaviors * Tuning * Capacity Planning * Capacity Management Information System 6. Availability Management * Ensure that the level of availability delivered to all IT services matches the agreed need for availability or defined service level targets * Includes Reactive Activities (Monitoring, Incidents) Proactive Activities (Planning, Design) * Measurements * Mean Time Between Failures (MTBF) or Uptime * Mean Time to Restore Service (MTRS) or Downtime * Mean Time Between System Incidents (MTBSI) 7. IT Service Continuity Management * Known as disaster recover planning * Produce and maintain IT Service Continuity plan to support Business Continuity Plan * Business Impact Analysis (Quantify the loss) Risk Assessment (Identify possible failure points) are considered when implementing strategy * Ongoing activities to make people aware about the recovery plan. Trainings, Reviews 8. Information Security Management * Information security is a critical part of the warranty of a service * Ensuring that the agreed business needs regarding the confidentiality, integrity, and availability of the organization’s assets information, data, and IT services are matched * Develop and maintain information security policy align with business security requirements * Security test schedules and plans. * Information Security Management Perspectives * Organizational * Procedural * Physical * Technical * Framework for Managing Information Security * Plan * Implement * Control * Evaluate * Maintain Service Transition Service Transition Processes 1. Transition Planning and Support * Ensure proper attention is given to the overall planning for service transitions and to coordinate the resources required to implement the new or changed service * Provide clear and comprehensive plans that enable customer and business change projects to align their activities with the service transition plans * The scope of transition planning and support concentrates on the resources, schedules, and budgets required to move the IT service * To standardize methods and procedures used for efficient and prompt handling of all changes * A transition strategy will be constructed to define how all transitions will be managed within the organization based on the type and size of transitions expected in the environment 2. Knowledge Management * Maintain a Service Knowledge Management System (SKMS) that provides controlled access to knowledge, information, and data that is appropriate for each audience * DIKW Data-Information-Knowledge-Wisdom structure * Database to capture Data, Information and Knowledge but not Wisdom * Components of SKMS 3. Service Asset and Configuration Management * Ensure that assets under the control of the IT organization are identified, controlled, and properly cared for throughout their lifecycle * Identify, control, record, report, audit, and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes, and relationships * Manage complete life cycle of CI * Activities * Planning – Strategy, Policy, Objectives, CMDB Design * Identification – What CI to be recorded their relationships * Control * Status Accounting * Verification Audit 4. Change Management * Ensure that all changes to configuration items are recorded in the configuration management system * Optimize overall business risk. It is often correct to minimize business risk, but sometimes it is appropriate to knowingly accept a risk because of the potential benefit. * Types of changes * Normal Changes – Need to go through all steps of change management process * Standard Changes – Pre approved changes. Should be possible via service request. No need of RFC * Emergency Change * Steps * The RFC is logged. * An initial review is performed (to filter RFCs). * The RFCs are assessed and may require involvement of CAB or ECAB. * Authorization of change builds and test by the Change Manager * Coordination of the build and test, e.g., work orders are issued for the * Build of the change (carried out by other groups) * Change Management authorizes deployment. * Change Management coordinates the deployment (with multiple checkpoints). * The change is reviewed (Post Implementation Review). * The change is closed. 5. Release and Deployment Management * Planning, scheduling, and controlling practices applied to the build, test, and deployment of releases * Define and agree Release and Deployment Management plans with customers and stakeholders * Four phases of release deployment management * Release Deployment Planning * Release Build Test * Deployment * Review Close Service Operation Responsible for the ongoing management of the technology that is used to deliver and support the services. Service Operation accepts the new, modified, retiring, or retired services from Service Transition, once the test and acceptance criteria have been met. Functions Unique to Service Operations is the introduction of functions. While a defined function does have responsibilities in all stages of the Service Lifecycle, the majority of activities they performed are completed within the scope of Service operations. 1. Service Desk * Single point of contact between the services being provided and the users. A typical Service Desk will manage incidents and service requests as well as communication with the users. Thus, the Service Desk staff will execute the Incident Management and Request Fulfillment processes with the intent to restore normal-state service operation to users as quickly as possible * Minimize service outage day to day basis * Make sure that agreed services only provide to those who authorized * Structures * Local * Central * Virtual * Follow the Sun * Activities * Logging all request, prioritization, categorization and first level of investigation * Keep user informed about incident outage * Customer satisfaction survey 2. Technical Management * Custodian of technical knowledge and expertise related to managing the IT Infrastructure. It provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. * Plays an important role in providing the actual resources to support the IT Service Management lifecycle. It ensures that resources are effectively trained and deployed to design, build, and transition, operate, and improve the technology to deliver and support IT Services. 3. IT Operations Management * Ongoing management and maintenance of an organization’s IT infrastructure. IT operations is the set of activities used in the day-to-day running of the IT infrastructure to deliver IT services at agreed levels to meet stated business objectives.IT Operation Control * IT Operation Control * Job Scheduling, Backup, Restore and Monitoring * Facilities Management * Data Centers, Recovery Sites, Computer Rooms 4. Application Management * Application Management covers the entire ongoing lifecycle of an application, including requirements, design, build, deploy, operate, and optimize. Service Operation Processes 1. Event Management * Detecting Event, Understanding Event, Determining Appropriate Control Action * Three Types of events * Informational * Warning * Exception * Populate SKMS with event information and history 2. Incident Management * An unplanned interruption to an IT service or reduction in the quality of an IT service, or a failure of a CI that has not yet impacted an IT service * The purpose of Incident Management is not to prevent an incident, but to reduce its impact by restoring normal service operation as quickly as possible * Ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents * Incident Models Steps and procedures that should be used to manage previously seen and documented incidents * Steps * Order of Steps * Responsibilities – Who should do what * Time scale/Threshold * Escalation Procedures * Any necessary evidence/prevention actions * Activities * Identification * Logging – All incidents regardless of source of that incident * Categorization * Prioritization * Impact + Urgency = Priority * Initial Diagnosis * Escalation * Functional * Hierarchical * Investigation and Diagnosis * Resolution * Closure 3. Problem Management * Concentrate on diagnosing the root cause of incidents and on determining the resolution to those problems. * Defines a problem as the underlying cause of one or more incidents 4. Request Fulfillment * Form of changes that are small in nature, low risk, and low cost in its execution, and are frequently performed * Activities * Menu Selection * Financial Approval Optional * Other Approval Optional * Fulfillment * Closure 5. Access Management * Effectively execute the policies in Information Security Management, enabling the organization to manage the confidentiality, availability, and integrity of the organization’s data and intellectual property. Continual Service Improvements * CSI is always seeking ways to improve service effectiveness, process effectiveness, and cost effectiveness * Review, analyze, prioritize, and make recommendations on improvement opportunities in each lifecycle stage * Periodically conducting internal audits verifying employee and process compliance * Periodically conducting customer satisfaction surveys * Continual Service Improvement Approach * CSI Register * Part of SKMS. And keep track of all improvements opportunities. * Anyone should be able to access and submit improvement points to CSI Register * IT Governance has three main areas * Enterprise, Corporate, IT Governance * Types of Metrics * Technology – Performance, Availability * Process – KPI, * Service * Tension Metrics : Resources, Features, Time Schedule The Deming Cycle * Plan: Design or revise business process components to improve results * Do: Implement the plan and measure its performance * Check: Assess the measurements and report the results to decision makers * Act: Decide on changes needed to improve the process Seven Steps Improvement Process 1. Identify Strategy for Improvements 2. Define What You Will Measure 3. Gather Data 4. Process Data 5. Analyze the information data 6. Present and use the information 7. Implement Improvement

Comparing Where Are you going, Where Have You Been and Hills Like White

Authors of great stories often use good technical writing skills. The purpose of this essay is to compare and contrast two short stories: Where Are you going, Where Have You Been by Joyce Carol Oates and Hills Like White Elephants by Earnest Hemingway. The comparison and contrast will be done based on their use of plot, point of view and character development. The short story where are you going, where have you been is about a teenage girl who is, vain, self-doubting and affixed in the present. She does not know anything about the past or doubts it and has no plan of the future. She argues with her mother and she thinks she is jealous of her. The start of the plot is not very dramatic rather it is more like an introduction. We get a good description of the story’s Protagonist, Connie at the beginning of the story and through out. She is familiar, the typical American teenager, who dream, fantasize and have difficulty differentiating the real world from fairytale. Kozikowsky compares the story to the popular recent Disney tale â€Å"Cinderella† (1999). In â€Å"Where are you going, where have you been?† the setting of the story is not revealed at the beginning. The reader slowly learns about Connie’s family and her living condition throughout the story. In â€Å"Hills Like Elephants† by Ernest Hemingway, there is no dramatic situation at the beginning of the story either, rather He starts by giving us a detailed description of the setting. The reader gets a clear mental image of where the story will take place. The Author begins the story by introducing the scene since it will have a great significance in understanding the many symbolisms he will be using later. Some experts say that â€Å"Although there is a situation, there is no plot† ( Henningf... ... short story. Works cited Henningfeld, Diane Andrews. "Hills Like White Elephants." Short Stories for Students. Detroit: Gale, 2002. Literature Resource Center. Gale Kozikowski, Stan. "The Wishes and Dreams Our Hearts Make in Oates's 'Where Are You Going, Where Have You Been?'." Journal of the Short Story in English. 33 (Autumn 1999): 89-103. Rpt. in Short Story Criticism. Ed. Joseph Palmisano. Vol. 70. Detroit: Gale, 2004. 89-103. Literature Resource Center. Gale. Renner, Stanley. "Moving to the girl's side of 'Hills Like White Elephants.'." The Hemingway Review. 15.1 (Fall 1995): p27. Literature Resource Center. Gale. Weeks, Lewis E., Jr. "Hemingway Hills: Symbolism in 'Hills like White Elephants'." Studies in Short Fiction. 17.1 (Winter 1980): 75-77. Rpt. in Literature Resource Center. Detroit: Gale, 75-77. Literature Resource Center. Gale.

Puritan Ideals of Work and Play in Our World Today Essay

When Columbus landed in the New World in 1492, he changed the world forever. When the Puritans landed in the same New World, they changed the tides of America’s future everlastingly as well. They brought with them many ideas that are still being used today. The Puritan work ethic was a huge portion of the beliefs carried by the community; it was the idea that all members should strive to do as much as they could for the community, and all should work to gain God’s favor. The Puritans’ idea of duty before self-fulfillment was another evident notion every Puritan held. They believed that everyone should do their obligations first and foremost before anything else. The life of a puritan was full of hard work which was done willingly to gain the favor of God and of the community, and contained the concept of fulfilling each person’s individual responsibilities and then only partaking in activities which where self-fulfilling; in our modern society we volunteer and each member of the family is given duties to complete, similarly to the jobs the Puritans held 100’s of years ago. In the Puritan world everything revolved around God. He was the cornerstone for every action they took. For them, one way to get redemption from the sins that they had committed was to work and toil for God and the people around them. In the Puritan era people helped one another, not for the chance to gain a reward, but a chance to gain favor amongst themselves, strangers and God. As William Bradford states, â€Å"But when he grew weak, they had compassion on him and helped him,† this refers to the time when the new colonists helped the sick sailors who had brought them there (Bradford 21). They did this just for the sake of helping others and in doing so gained more of God’s favor. This work ethic inspired the generations of people who followed, and created the standards for American work ethic, which are still being used today. In modern day America, people volunteer at a variety of places to help the poor, needy or injured. My parents when they had just got married spent quite a while at an orphanage in India to help the poor kids there, and I actively volunteer at Mercy Medical to help the sick and injured. Neither my parents nor I had to do so, but it gave us a sense that we were benefiting our communities. Like us, many people in America and the world help others, making the world a better place with every helpful hand. Just as the puritans strived to do work, they also strived to do work which was necessary, even if they did not relish it. For instance when given the choice between trimming tree to make it look better, or helping the neighbor sow his crops, most Puritan’s would choose the later. They had the notion to do your duty first, and all else came afterwards. The Puritan’s believed that the woman of the household should be a good mother and wife first and all else came second. In the same household a man should be a good husband for his wife and a supportive father of his children. In the community, there is not one person who does not have some sort of duty. In Anne Bradstreet’s poem To My Dear and Loving Husband, she describes her love for her husband as his wife, â€Å"I prize thy love more than mines of gold or all the riches the East doth hold (Bradstreet 35). Bradstreet made it quite clear that she was a wife before anything else, being a poet came afterwards. Many of her other poems are about family and hers sense of duty toward them. Puritan’s strove to make their children’s lives better, and by being responsible they entailed their kid to do so as well. In modern day America, every member of the household has a specific task that they must do. An example of this is my family, where my parents both maintain their jobs, while tending to the household chores of cooking, cleaning, etc. while my brother and I both do our jobs of doing well in school, while helping our parents where we can. Whether Puritan or modern day American, or Indian in my case, the idea is the same, everyone has tasks they need to do to maintain a functioning household. The Puritan work ethic simply entails that, only after all the work that is needed to be finished is done, should a person partake in other activities or chores. In the Puritan lifestyle family was important; to maintain a good family all the members of it needed to be diligent of their du ties. When someone volunteers in today’s world they are doing more work to make their society better, when the Puritans did extra hard work they tried to make their community better, and to have a better standing with God. The Puritan’s also did their duty to the best of their ability, and each member of the family functioned together to get their work finished. Both the Puritans and Modern day Americans were partook in hard work and were consistent with their duties to improve their community, and make it a better place for all to live in. All we have to do is maintain these standards in the future, do you think we can?

Professional Athletes: Role Models or Criminals?

Professional athletes have been role models for children and adults alike since the beginning of time. They are often thought of superhuman, celebrities, and to some—even Gods due to their incredible physical strength, and unnatural talent. Professional athletes are given many things that the average American only dreams about; ranging from multi-million dollar paychecks, expensive cars, high profile romances, to exotic vacations. Oh, and being above the law. Numerous high profile players have been arrested multiple times throughout their career, escaping with nothing more than a slap on the wrist from law enforcement, or the NFL.Even those players convicted, and sent to prison for their â€Å"sentence† will be able to return to the football field after being released. Over the past decade the incidents regarding player’s conduct have increased dramatically all the while dragging the NFL’s reputation and ethics through the mud. It begs the question– should these athletes who are the role models for millions, be above the law simply because they are entertainers and celebrities? The answer is no. In my opinion a drastic change needs to happen immediately regarding this growing problem.No longer should players be able to go unpunished for committing crimes. However, to find the solution for this growing predicament—is to establish what factors contribute directly to it. The problem goes beyond the athletes being able to go unpunished for committing crimes. It starts with the league’s menial punishments, team owner’s irresponsible player management, fan attitudes, and the character of the player’s themselves. On the other hand, there are people, including; fans, agents, and of course the players themselves, who believe that the punishments being given now are too severe.I would just like to show those people another view of this debate—the view of an everyday person. In April 2007 NFL commissione r Roger Goodell put into effect new policies regarding player conduct based on the high number of players being arrested for major crimes. Due to the nature of the transgressions NFL officials began to worry about losing fans deterred by the league’s image. The new policy included longer suspensions, heavier fines, and team accountability for their players committing crimes.The new policy includes â€Å"requiring teams to pay the league a portion of the salaries forfeited by players suspended for violating policies regarding personal conduct† (Schrotenboer). Goodell’s goal is to hold team owners and managers partially responsible for the actions of the players on their roster. This forces the decision makers to put more consideration into drafting and signing troubled athletes, because now it is their money—not just their image at stake. Although the policy is a step in the right direction it is not doing near enough to clean up the league because talent is more important than character to a team.One example of this is Cincinnati Bengal’s receiver Chris Henry who was released by the team only after being arrested six times between December 2005 and March 2009 for crimes ranging from possession of marijuana, sex with a minor, DUI, and possession of and aggravated assault with a gun (Brandt). However, even with his arrest log reading like a novel, Henry has served a total of just eighty-eight days in prison for his crimes. This sentence came only after the second incident concerning relations with a minor.But, the Bengals kept him on the roster, even though four of the six incidents occurred after Goodell’s new conduct policy was put into effect. As far as the harsher punishment Goodell promised, Henry received a total a three game suspension for each of the incidents before being cut following the most recent assault arrest (Carpenter, Maske). Who should be to blame for allowing this criminal to go free and continue mak ing his millions? The ultimate blame needs to be placed on not only Henry himself, but also the owner and manager of the Cincinnati Bengals.Coaches have a large impact on the players on their teams. By allowing them to misbehave, they are basically telling the players what they do off the field does not matter as long as you win. In order to help clean up the NFL, coaches need to set an example by putting the law before the sport. Being in charge of a multi-million dollar business such as a professional football team, head coaches are under immense pressure to win, and will do so by any means. Marvin Lewis, the head coach of Chris Henry’s former team, the Bengals is a perfect example of winning at any cost—all the while denying so.In the article Player Arrest Put the NFL in A Defensive Mode, authors Les Carpenter and Mark Maske point out Lewis’ actions. During a 2007 press conference focused on the eight Bengals players arrested in the past year, including one p layer, Chris Henry, who had been arrested three times. Coach Lewis was asked to give his opinion on the player’s behavior. He responded by bitterly condemning the player’s actions. â€Å"It is an embarrassment to our organization†¦It doesn’t matter what you do for a living or who you are, you’ve got to follow those rules and laws† (Carpenter and Maske).This statement came from the leader of these players, as well as the man who only suspended Henry for two games after his prison stint. However, Lewis is not the only coach to allow felon players to escape punishment—because they are needed to win. In order to reverse the coaches attitudes toward the law there are things that need to be changed. For example, coaches should be required to pay a fine for every player who breaks the conduct code, or gets arrested. The new policy requires the team to pay—but not the coaches. Even if fining the coaches was put into effect it wouldn†™t alter the situation on its own.To have maximum impact on the league as a whole, another avenue needs to be taken. One way is suggested by Mike Florio in his article, NFL should strip draft picks from rogue teams. â€Å"The only way to get teams to avoid players with a history of legal problems—or, even better, help the player change his unlawful ways—is to strip the team of draft picks† (Florio). However, in order for this to happen, league officials such as Goodell need to introduce harsher penalties and fines to have any impact on players, coaches, and owners alike.However, for some people the current punishments being enforced are completely over the top already. When Goodell revealed his plans for the new policy in 2007 he was met with enthusiasm, praise, doubt, and protest—and that was just from fans. This shocked me that there is an NFL fan out there so dedicated to his or her favorite player that they oppose punishing offenders? Surprisingly t he answer is yes. On April 1st, 2009 Cleveland Brown’s wide receiver Donte’ Stallworth left a Miami nightclub at two o-clock in the morning, got behind the wheel of his Bentley and began to drive home.Three miles from his destination he was approaching what he thought was a yellow light and sped up to avoid it changing. However, due to his drunken stupor he failed to notice it was actually a red light—which he ran seconds before striking, and killing a pedestrian using the crosswalk. Stallworth was then charged with DUI vehicular manslaughter and released on $200,000 bail. His punishment? Thirty days in prison, two years house arrest—oh and a one season suspension from the league. Stallworth killed a man and will spend a total of thirty days in county jail, and forfeit a maximum of $745,000 salary for killing a man.To many people this is an utterly inconceivable notion. Stallworth killed an innocent man by choosing to drive intoxicated, and because of his status as one of the league’s best players he did less jail time than most drug dealers. Following Stallworth’s arrest all eyes turned to Goodell and the rest of the NFL officials to see what punishment, under the still new polictallworth’s arrest all eyes turned to Goodell and the rest of the NFL officials to see what punishment, under the new policy would be given. Stallworth was suspended a total of sixteen games during the time which he serves house arrest.To me, that is not punishment. However, others do not agree—and they are another piece of the NFL’s problem. One of those people is La Mont Chappell who writes in an article addressing Goodell’s choice of punishment for Stallworth and other criminal players. â€Å"Donte Stallworth deserves some sort of punishment for getting drunk, choosing to drive drunk, hitting a pedestrian, and ultimately killing that pedestrian†¦It is unfair to Donte Stallworth to be suspended for such a lo ng period of time because NFL players do not have long careers† (Chappell).To Chappell and other protestors of increasing punishment where do they draw a line? In another article reaming Goodell NFL agent Peter Schaffer writes, â€Å"It is clear our new NFL commissioner has pushed the punitive bar too high, to the point of inappropriate excessive†¦in Stallworth’s case—the one major difference between a murder or some other type of intentional crime and a DUI manslaughter is that there was not the original intent to do harm to another human† (Schaffer). People such as Chappell and Schaffer; fans and agents are the final component to fixing the NFL’s image.Athletes will continue to commit crimes because loyal fans, and money hungry agents will make excuses for their actions, something that can be changed. For example, agents get paid big bucks when athletes get paid big bucks. So, if an athlete is suspended, it hurts the agent’s pockets as well. A new policy could be added that will fine agents as well as players for breaking the law. That will prevent agents from representing the players that are multiple offenders—therefore setting a positive example to the public, and making players think twice about doing something stupid.In then end the NFL’s image problem can be chalked up to many different sources and comprise of many different factors and unless something is done to counteract the current trend nothing will change. The commissioner took a small step forward in 2007 by implementing the new policy—but he needs to step up as the leader he is and make punishments and fines that will impact players into changing their ways. Sure, there will be critics, but that is what it takes to regain the respectable name the NFL once had. It will not be simple, and it may take time, but it needs to be done.

buy custom Perrine’s Literature essay

buy custom Perrine’s Literature essay The criterion used in evaluation of literature work varies from a wide range of literary devices and styles used in literature works. For instance, the evaluation of short stories involves an analysis of how the plot develops through the use of exposition, symbolism, imagery, suspense and conflict. These are only a few of the literary tools used. Literary tools in works of literature determine its quality and acceptance as a literary work. Exposition is a writing style that entails providing information to explain things in which the reader is told the background information of a story. It is an effective way of developing drama in a story. Symbolism is the use of indirect use of words to convey ideas in literature works. Conflict is the presentation two incompatible interests or thoughts. Conflict is essential in developing the plot of a story (Britannica). I chose the hunters in the snow and the cask of amontillado short stories for evaluation in this assignment. The hunters in the snow is in the North America and tell of three characters who go hunting in the woods. Each character has a unique personality, which revolutionizes as the story unfolds. The cask of amontillado is a story presented in the first person narrator who we only come nearly at the end of the story. The narrator tells us from the start that Fortunato has inflicted harm on him. In addition, Fortunato has insulted him. The narrator must avenge. The ordeal begins when the narrator meets Fortunato who is excessively drunk and lures him in order to get revenge against him (Thomas Johnson 105). In the short, story the hunters in the snow the author uses indirect character presentation hence exposition dominates the plot of the story. The first pages of the story dwell on explaining to us what they are planning and who the characters are. The use of exposition effectively achieves the purpose of creating drama in the story. Being a fiction, this makes the story more interesting. The use of exposition should have the effect of building and increasing drama. The hunters in the snow has meet since drama has been achieved as the character set off to hunt, they tease Tub about his weight and Frank about his illegitimate affair with a teenage. The drama progresses throughout the story hence keep the reader absorbed in the story. They started off across the field. Tub had trouble getting through the fences. Frank and Kennycould have helped him; they could have lifted up on the top wire and stepped on the bottom wire, but they did not. They stood and watched him. There were a lot of fences and Tub was puffing when they reached the woods. Therefore, the hunters in the snow meets the criteria of exposition (John Sutherland 205). The author does not tell us directly what the nature of the characters is but rather uses indirect character presentation. By doing this, he left us, the readers, wondering what the characters true nature is. Later on, it is revealed to us what the characters stand for through their actions and not by direct explanation. Hence, this keeps us absorbed in the story from its beginning to the end. For instance, suspense is created when the author introduces us to Tub when he follows Kenny and Frank back to the truck. The author tells us: He sat down on a stump and wiped his face. He ate both the sandwiches and half the cookies, taking his own sweet time. This is after the three had taken lunch in, which Tub ate, a boiled egg and a stick of celery claiming to be on a diet. This is a clue to what Tubs true nature is since the other men frequently mock Tub of his weight. Hence, the reader now comprehends Tub fully. The short story hunters in the snow do match my criteria since the use of exposition as a literary device has the effect of fully informing the reader and developing fiction (Thomas Johnson 104). Imagery is the use of figurative language to express ideas. With imagery and first person point of view, that is the authors perspective of telling a story, for instance the cask of amontillado Short story. In The Cask of Amontillado, the author employs the first person narrator point of view to develop the plot of the story. The author uses a monotonous, persistent perverse narration throughout. Every aspect of the story takes a symbolic meaning and the details refer to something else hence catches my attention. This story meets the criteria of imagery and compelled me to read on the story. For instance, its walls had been lined with human remains piled to the vault overhead, in the fashion of the great catacombs of Paris. Fortunato follows the narrator into the graveyard. This indicates Fortunato is meeting his death (John Sutherland 268). The point of view is crucial since it has a significant role in influenccing the perception of the story by the readers. Being the narrator, Montresor is entitled to his own point of view, which is vengeful, telling us that he vowed revenge against Fortunato. As it is stated in his familys coat of arms, no one attacks me with impunity. Both Montresor and Fortunato have a history, which for Montresor is a bitter history. This revelation creates an emotional attachment with the reader and enhances suspense, as we get eager to find out what will transpire. This story meets my point of view criteria since the narrator told us Fortunato had hurt him. The thousand injuries of Fortunato I had borne as I best could, but when he ventured upon insult I vowed revenge. The first person narrator point of view contributes much in developing the theme of revenge as Montresor carries out his dreadful series of retribution, which he implements in a mass grave. This story meets my criteria of conflict since it has come out as captivating. We are told of the account of how the narrator got his revenge. It was now midnight, and my task was ending. I had completed the eighth, the ninth, and the tenth tier. I had finished a portion of the last and the eleventh; there remained but a single stone to be fitted and plastered. The point of view of the story in which Montresor dictates in every respect progresses and the reader gets to know only what he says (Thomas Johnson 105). The reader moves through the story while Montresor plans and carries out his revenge against Fortunato. A conflict arises when Montresor seeks to give Fortunato a lasting punishment since there is no other way to get away with it. On the other hand, Fortunato must never get a chance to revenge back otherwise Montresor will lose. Beside the things that Montresor reveals, we do not get to know anything else. However, the story is resolved since the narrator gets revenge. Resolution keeps me eager to find out the outcome of the plot. Resolution kept absorbed to find out whether the narrator got his revenge or not. The narrator tells us Fortunato walked into a man-sized hole that was part the wall of filthy crypt. The narrator buried him by closing the opening with bricks. I had completed the eighth, the ninth, and the tenth tier. I had finished a portion of the last and the eleventh; there remained but a single stone to be fitted and plastered in. I struggled with its weight; I placed i t partially in its destined position. Therefore, we can conclude that the story has been resolved (Thomas Johnson 105). Buy custom Perrine’s Literature essay

How to Speak to a Customer Service Representative

How to Speak to a Customer Service Representative At some point, most of us make a telephone call to a companys customer service department. Whether its to place an order or a complaint, dispute a charge, or ask a question, its important to know how to communicate with customer service representatives. In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what youve learned. Grab a partner and start practicing. Customer Service Representative: Hello, Big City Electricity, how may I help you today? Mr. Peters: Im calling concerning my electricity bill. Customer Service Representative: May I have your account number? Mr. Peters: Certainly, its 4392107. Customer Service Representative: Thank you, is this Mr. Peters? Mr. Peters: Yes, this is Mr. Peters. Customer Service Representative: Thank you, what can I help you with? Mr. Peters:Â  I think Ive been overcharged for the past month. Customer Service Representative: Im sorry to hear that. Why do you think we charged you too much? Mr. Peters: The bill is 300% higher than last month. Customer Service Representative: Im sorry to hear that. Let me ask you a few questions and then Ill see what I can do. Mr. Peters: OK, Thank you for your help. Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity? Mr. Peters: I usually pay about $50 a month.​ Customer Service Representative: Thank you. And how much did we charge on this bill?​ Mr. Peters: $150. I cant understand why.​ Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​ Mr. Peters: No, it was an average month.​ Customer Service Representative: Im sorry. There certainly seems to be a mistake.​ Mr. Peters: Well, Im happy you agree with me.​ Customer Service Representative: Ill contact a service representative to come out and check your meter. Whats your address, Mr. Peters?​ Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​ Customer Service Representative: Whats your phone number?​ Mr. Peters: 408-533-0875​ Customer Service Representative: Im terribly sorry about the misunderstanding. Well do our best to change this as quickly as possible. Mr. Peters: Thank you for your help in clearing this up. Customer Service Representative: Of course. Is there anything else that I can help you with today? Mr. Peters: No, thank you. That would be all. Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day. Mr. Peters: You too! Goodbye.

Intellectual Property Essay Example | Topics and Well Written Essays - 2000 words

Intellectual Property - Essay Example Almost all the organizations whether large of small, national or multinational, and industrial or artistic develop logos, draw designs and introduce some brands that serve as the identity mark of the company. Intellectual property is the identity mark of an individual, a company, an organization or an industry, over which the creator contains complete and unconditional rights. The statute of law provides protection to such property in favour of the originator, and claim over this type of property without referencing to the devisor is against the statute of law and liable to be punishment. Copyright Act, Trademark Ordinance and Patents Ordinance provide protection to intellectual property rights. There are two main types of intellectual property i.e. i) Copyright and ii) Industrial property. Copyright consists of sections of art and literature including prose work, poems, lyrics, drama, novel, narrative, thesis, presentation, articles, essays, broachers, film, paintings, sculptures, drawings, photographs, musical tones and songs, printing material, publications, architectural and audio-visual works. â€Å"Copyright is given†, Rafique states, â€Å"to the first producer of a book irrespective of the fact whether that book is wise or foolish, accurate or inaccurate, or of literary merits or no merit whatever†. (Copyrights Ordinance 1962, 2005: p 4). Rights related to copyright include those of performing artists in their performances, producers of phonograms in their recordings, and those of broadcasters in their radio and television programs. In the same way, Industrial and manufacturing intellectual property consists of logo, slogan, trademark, patents, brand name, company design, software, chemical formula, machine, apparatus and inventions. It is fact beyond doubt that the person who makes efforts in respect of creating an innovative idea or making invention deserves